At a Glance
- Tasks: Lead a frontline team in delivering excellent neighbourhood services and tenancy management.
- Company: Join Broadland Housing Association, a top employer in the UK housing sector.
- Benefits: Enjoy enhanced annual leave, a generous pension scheme, and wellness perks.
- Other info: Hybrid working model with great training opportunities and a supportive team culture.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: 2 years of managerial experience in housing management is essential.
The predicted salary is between 40243 - 42811 € per year.
Agile Hybrid Homeworking (office base Norwich – City Centre) Full time, 37 hours a week, Monday – Friday. Starting Salary at £40,243 per annum, with future progression opportunities to £42,811 plus Essential Car User entitlement of £4,548.48 per annum. Permanent Contract.
About the role
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focussing on neighbourhood services, tenancy management and tenant involvement services, but working closely with all other functions provided in the area. Some of the main duties of the role include:
- Supporting and working closely with the Local Delivery Manager in order to ensure that your team delivers its functions at or above agreed performance targets.
- Working with other teams and areas of the business to deliver excellent service and support to each other along with our customers.
- Responsible for carrying out the allocation and management of our homes within a specified area of the City Centre Hub. This includes dealing with Anti-Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
About You
The successful candidate will be enthusiastic, organised and proactive with at least 2 years’ experience in a managerial role (including functional management) in a similar capacity (or a willingness to learn). Experience of working within housing management in the Social Housing sector is essential along with the ability to form strong networks with colleagues and peers and excellent communication skills. You will be fully competent with Microsoft packages and consider yourself a digital champion. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
As we are recruiting for two roles, on your application, please state which area you would prefer to work in. For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.
Closing date: Midnight on Tuesday 02 June 2026.
Local Delivery Neighbourhood Manager in Norwich employer: Broadland Housing
Broadland Housing Association is an exceptional employer, recognised as one of the top 25 housing organisations to work for in the UK. With a strong commitment to employee well-being, we offer a hybrid working model, generous benefits including enhanced annual leave and a contributory pension scheme, and ample opportunities for professional development. Our supportive work culture fosters collaboration and innovation, making it an ideal environment for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Local Delivery Neighbourhood Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Broadland Housing Association on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Local Delivery Neighbourhood Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing management and team leadership. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your digital skills! Since being a digital champion is key for this role, make sure to highlight any relevant tech experience during interviews. We want to demonstrate how we can leverage technology to improve neighbourhood services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up in the future!
We think you need these skills to ace Local Delivery Neighbourhood Manager in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and team leadership. We want to see how your skills align with the role of Local Delivery Neighbourhood Manager, so don’t hold back!
Show Your Enthusiasm:Let your passion for community service shine through! We love candidates who are proactive and enthusiastic about making a difference in neighbourhood services. Share specific examples of how you've made an impact in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there.
How to prepare for a job interview at Broadland Housing
✨Know Your Neighbourhood
Familiarise yourself with the local area and the specific challenges it faces. Understanding the community dynamics will help you demonstrate your commitment to neighbourhood services and how you can effectively manage tenancy issues.
✨Showcase Your Management Skills
Prepare examples from your past experience that highlight your managerial capabilities. Discuss how you've led teams, met performance targets, and handled difficult situations, especially in housing management or similar roles.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would engage with tenants and collaborate with other teams to deliver top-notch service.
✨Embrace Digital Tools
As a digital champion, be prepared to discuss your proficiency with Microsoft packages and any other relevant software. Highlight how you’ve used technology to improve processes or enhance team performance in previous roles.
