At a Glance
- Tasks: Provide top-notch IT support and maintain Broadland's tech infrastructure.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy flexible hybrid working, generous leave, and wellness perks.
- Other info: Great opportunities for training and career progression await you.
- Why this job: Make a real difference in people's lives while advancing your IT career.
- Qualifications: Experience in 2nd line support and networking is essential.
The predicted salary is between 23000 - 31000 £ per year.
We are recruiting for an experienced IT Support Technician who will provide day maintenance and support for Broadland Housing's hardware and deliver exceptional customer service.
The role involves:
- Working with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to meet the strategic objectives of Broadland.
- Administration of Broadland's Office 365 account including Exchange, OneDrive, SharePoint, and Teams.
- Assisting the Senior IT Manager with maintaining, designing, and troubleshooting Broadland's infrastructure.
- Monitoring network utilisation and performance, reporting any issues to the Senior IT Manager.
- Installation, configuration, and testing of network equipment at new and existing locations.
- Providing 2nd line IT support services.
- Acting as a point of escalation for the IT Support Assistant for 2nd line IT support.
- Maintaining and configuring Broadland's unified communications infrastructure.
About You
The successful candidate will have experience providing 2nd line support and at least two years' experience working in networking and telephony systems. The ideal candidate will have knowledge of Hyper V, VoIP, Office 365, LAN/WAN security, and possess strong customer service skills. A driving licence and access to a vehicle is essential as travel throughout Norfolk will be required.
About Us
Broadland Housing Association offers more than 5700 quality homes across Norfolk and North Suffolk, believing that everyone deserves a home that meets their needs. We offer a caring, effective, and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days plus a day off for your birthday, a volunteering day, and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money-saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
- And many more.
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: Midnight 21 December 2025
IT Support Technician in Norwich employer: Broadland Housing
Broadland Housing Association is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous benefits including enhanced annual leave, a contributory pension scheme, and extensive training opportunities, employees are encouraged to grow within their roles while making a meaningful impact in the community. Located in Norwich, the company fosters a collaborative environment where team members can thrive and contribute to providing quality homes across Norfolk and North Suffolk.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Norwich
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Practice common interview questions related to 2nd line support and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Don’t forget to research Broadland Housing Association! Understanding their values and mission will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows you're serious about the position and gives you access to all the latest opportunities directly from us.
We think you need these skills to ace IT Support Technician in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with 2nd line support, networking, and customer service skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to Broadland's objectives. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t forget to mention your technical expertise! Whether it's Office 365, VoIP, or network troubleshooting, make sure we know what you bring to the table. Specific examples of past experiences can really make you stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Broadland Housing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, telephony systems, and Office 365. Be ready to discuss your experience with Hyper V and VoIP, as these are key areas for the role. Prepare to share specific examples of how you've tackled similar challenges in the past.
✨Show Off Your Customer Service Skills
Since exceptional customer service is a big part of this role, think of instances where you've gone above and beyond to help a user. Be prepared to explain how you handle difficult situations and ensure that users feel supported and valued.
✨Understand the Company Culture
Familiarise yourself with Broadland Housing Association's values and behaviours. During the interview, demonstrate how your personal values align with theirs. This shows that you're not just a fit for the role, but also for the team and company culture.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, future projects, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
