At a Glance
- Tasks: Support the Income Recovery Team and manage tenant accounts while maximising rental income.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy flexible hybrid working, generous leave, and a supportive work environment.
- Other info: Great career progression opportunities and a positive workplace culture.
- Why this job: Make a real difference in housing while developing your skills in a dynamic team.
- Qualifications: 5 GCSEs including Maths and English; strong admin skills and customer communication.
The predicted salary is between 13148 - 13148 £ per year.
Salary: Starting Salary at 13,148 per annum (pro rata), with future progression opportunities to 13,987 (pro rata).
Shift Hours: Temporary Income Recovery Assistant Agile Hybrid Homeworking with office base in Norwich Part time, 18 hours per week (Tuesday to Thursday) 12 Month Contract.
About the role
We have an exciting opportunity for an Income Recovery Assistant to join our hard-working team. This role plays a key part in the success of Broadland Housing Association, supporting our Income Recovery Team as well as collecting and processing former tenant accounts, sundry debtors and all other aspects of income recovery / collection. Some of the main duties of the role will be:
- Providing administrative support to the Income Recovery Team.
- Assist with maximising rental income and minimising rent loss.
- Managing former tenant arrears balances and collection of outstanding debts owed to Broadland Housing Association.
About you
We are looking for an enthusiastic and motivated individual, with a positive and can-do attitude, who is organised and able to prioritise with minimal supervision. The ideal candidate will have a minimum of 5 GCSEs (Grade C / Level 4) or equivalent in Mathematics and English, an understanding of Housing Benefit, Universal Credit and other benefit payments. A strong administration background with experience of using Microsoft packages is essential as well as communicating with internal and external customers. A driving licence would be beneficial as travel may be required. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich). Full details can be discussed at the interview process.
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!
- Generous contributory pension scheme!
- Access to an Employee Assistance Programme to support you when you need it!
- Health Cash Plan claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
- Opportunity for an Annual Bonus
- Lots of Training Opportunities!
And many more. Please see our Benefits Document available on our website!
Closing date: Midnight on Tuesday, 30 June 2026.
Income Recovery Assistant, Temporary in Norwich employer: Broadland Housing
Broadland Housing Association is an exceptional employer, offering a supportive and flexible work culture that prioritises employee well-being and growth. With a hybrid working model based in Norwich, employees enjoy enhanced annual leave, a generous pension scheme, and numerous training opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
