At a Glance
- Tasks: Support residents in sheltered housing to live independently and manage their welfare needs.
- Company: Join one of the top 25 Housing Organisations in the UK.
- Benefits: Starting salary of £28,785, enhanced leave, pension scheme, and wellness perks.
- Other info: Dynamic role with opportunities for training and personal development.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Minimum of 5 GCSEs including English; experience in multi-agency working is a plus.
The predicted salary is between 28785 - 30622 £ per year.
Salary: Starting salary at 28,785, with progression opportunities to 30,622 per annum.
Shift Hours: Permanent Scheme Manager (Non-residential) Norwich. Full time - 37 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday 8.00am to 3.30pm).
About the Role
We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Norwich. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible. The role involves:
- Responsibility for delivering welfare, support and management services to residents living within sheltered housing schemes.
- Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
- Allocating and letting of empty homes within the schemes.
- Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community.
- Occasional cover required across our other Sheltered Housing schemes across Norfolk and Suffolk.
About You
The role is extremely customer focussed and partnership working will often be required in order to meet the customers' needs. Experience of multi-agency working and a good knowledge of local services is desirable. The successful candidate will need a minimum of 5 GCSEs (including English).
As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Lots of training opportunities.
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: midnight on Sunday 14 June 2026.
Scheme Manager, Permanent in Norfolk employer: Broadland Housing
Broadland Housing Association is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous benefits including enhanced annual leave and a contributory pension scheme, and a commitment to training and development, we empower our staff to thrive in their roles while making a meaningful impact in the community of Norwich.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager, Permanent in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in sheltered housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our mission to support residents in living independently.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your passion for customer service and partnership working, so make sure you can share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about our benefits and training opportunities there!
We think you need these skills to ace Scheme Manager, Permanent in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. We want to see how you can support our residents and contribute to their independence!
Show Your Enthusiasm:Let your passion for helping others shine through in your written application. We’re looking for someone who’s not just qualified, but also genuinely excited about making a difference in our community.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the role. We appreciate clarity as much as we appreciate enthusiasm!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Broadland Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the key aspects of supporting residents and managing welfare services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since this role is extremely customer-focused, prepare examples from your past experiences where you've successfully worked with clients or residents. Highlight your ability to build relationships and work collaboratively with various agencies to meet customer needs.
✨Research Local Services
Having a good knowledge of local services is desirable for this position. Do some research on the resources available in Norwich and surrounding areas. Being able to discuss these during your interview will demonstrate your commitment to helping residents live independently.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges faced by the current Scheme Manager, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
