At a Glance
- Tasks: Lead and manage a frontline team in neighbourhood services and tenancy management.
- Company: Join Broadland Housing Association, a top employer in the UK housing sector.
- Benefits: Enjoy enhanced annual leave, a generous pension scheme, and wellness perks.
- Other info: Hybrid working model with excellent training and career progression opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: 2 years managerial experience in housing management and strong communication skills.
The predicted salary is between 40243 - 42811 £ per year.
Salary: Starting Salary at 40,243 per annum, with future progression opportunities to 42,811 plus Essential Car User entitlement of 4,548.48 per annum.
Shift Hours: Permanent Local Delivery Neighbourhood Manager Agile Hybrid Homeworking (office base Norwich City Centre) Full time, 37 hours a week, Monday to Friday.
Permanent Contract
About the role
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focusing on neighbourhood services, tenancy management and tenant involvement services, but working closely with all other functions provided in the area.
Some of the main duties of the role include:
- Supporting and working closely with the Local Delivery Manager in order to ensure that your team delivers its functions at or above agreed performance targets.
- Working with other teams and areas of the business to deliver excellent service and support to each other along with our customers.
- Responsible for carrying out the allocation and management of our homes within a specified area of the City Centre Hub. This includes dealing with Anti-Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
About You
The successful candidate will be enthusiastic, organised and proactive with at least 2 years experience in a managerial role (including functional management) in a similar capacity (or a willingness to learn). Experience of working within housing management in the Social Housing sector is essential along with the ability to form strong networks with colleagues and peers and excellent communication skills. You will be fully competent with Microsoft packages and consider yourself a digital champion. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
- And many more.
Please see our benefits document available on our website.
As we are recruiting for two roles, on your application, please state which area you would prefer to work in.
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: Midnight on Tuesday 02 June 2026.
Local Delivery Neighbourhood Manager, Permanent in Norfolk employer: Broadland Housing
Broadland Housing Association is an exceptional employer, offering a supportive and dynamic work environment in Norwich City Centre. With a strong commitment to employee growth, we provide extensive training opportunities, a generous benefits package including enhanced annual leave and a contributory pension scheme, and the flexibility of hybrid homeworking. Join us in making a meaningful impact in the community while enjoying a fulfilling career with one of the top housing organisations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Local Delivery Neighbourhood Manager, Permanent in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Broadland Housing Association on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Broadland's values and recent projects. This shows you're genuinely interested and helps you connect your experience with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on common questions for managerial roles in housing management, and don’t forget to highlight your leadership skills and experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the hybrid working model we offer.
We think you need these skills to ace Local Delivery Neighbourhood Manager, Permanent in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and team leadership. We want to see how your skills align with the role of Local Delivery Neighbourhood Manager, so don’t hold back!
Show Your Enthusiasm:Let your passion for community service shine through! We’re looking for someone who’s not just qualified but also genuinely excited about making a difference in neighbourhood services.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Broadland Housing
✨Know Your Stuff
Make sure you understand the role of a Local Delivery Neighbourhood Manager inside out. Familiarise yourself with the key responsibilities, such as tenancy management and anti-social behaviour handling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous managerial experience, especially in housing management or similar roles. Think of specific examples where you've led a team or improved service delivery. This will demonstrate your capability and readiness for the challenges of the job.
✨Communicate Clearly
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked about how you would handle tenant involvement or work with other teams, so be ready to share your strategies and ideas.
✨Embrace the Digital World
Since being a digital champion is part of the job, brush up on your Microsoft skills and any relevant software that may be used in the role. Being able to discuss your tech-savviness will set you apart and show that you're prepared for hybrid working.
