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- Tasks: Support tenants and manage housing issues while building strong community relationships.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy enhanced leave, a generous pension scheme, and wellness perks.
- Other info: Agile hybrid working with great training opportunities and a supportive team.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 36255 - 38567 £ per year.
Salary: Starting Salary at £36,255 per annum, with future progression opportunities to £38,567 plus Essential Car User entitlement of £4,548.48 per annum.
Shift Hours: Temporary Neighbourhood Officer (City Centre and Horsham St Faith with cover across the operating area) Agile Hybrid Homeworking (office base Norwich) Full time, 37 hours a week, Monday – Friday.
About the role
We’re recruiting two Neighbourhood Officers to join our team on a permanent basis. One post will be based in Norwich city centre; the other will be based in our North Hub (Horsham) and be expected to provide cover and support across our locations when needed. We’re looking for people who are customer-focused, build strong relationships with colleagues and partners, and can confidently organise and prioritise a busy workload.
The role involves:
- The post holders will be responsible for the allocation and letting of empty homes in the Norwich and Norfolk area in line with our policies and procedures.
- The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
- City Centre post includes ten hours a week at a scheme based within the NR5 area which is service charged to the residents and includes housing-related administrative tasks supporting an asset-based project.
- The Horsham post will provide cover across Norfolk including covering areas where there is high demand or cover for periods of leave.
- Support with some Health and Safety checks.
- Working closely with our Tenancy Support Team and Income Recovery team.
- Working with professional and voluntary agencies in the development of good neighbourhood relations.
- To work with professional agencies to safeguard vulnerable adults and children.
About You
The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
As we are recruiting for two roles, on your application, please state which area you would prefer to work in. For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line.
Unfortunately, we do not offer Sponsorship.
Closing date: Midnight on Tuesday 19th May 2026.
Locations
Neighbourhood Officer, Temporary in Horsham, Norwich employer: Broadland Housing
Contact Detail:
Broadland Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer, Temporary in Horsham, Norwich
✨Tip Number 1
Get to know the company! Research Broadland Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've dealt with customer issues or worked in a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer, Temporary in Horsham, Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your customer-focused approach!
Showcase Relevant Experience: If you've got experience in housing legislation or working with tenants, make it front and centre in your application. We love candidates who can demonstrate their understanding of tenancy agreements and multi-agency collaboration.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is easy to follow. This will reflect your excellent communication skills, which are key for this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Broadland Housing
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy agreements, and welfare benefits. Being knowledgeable about these topics will show that you're serious about the role and can handle the responsibilities of a Neighbourhood Officer.
✨Show Off Your People Skills
Since this role involves working closely with tenants and various agencies, be ready to share examples of how you've built strong relationships in previous roles. Highlight your communication skills and any experience you have in multi-agency partnerships.
✨Be Ready for Real Scenarios
Prepare for situational questions that may involve dealing with neighbour nuisance or anti-social behaviour. Think about how you would approach these issues and be ready to discuss your problem-solving strategies.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or the support available for new officers. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.