At a Glance
- Tasks: Provide 2nd line IT support and maintain Broadland's tech infrastructure.
- Company: Join a forward-thinking housing organisation with a focus on innovation.
- Benefits: Enjoy 22 days annual leave, health perks, and a generous pension scheme.
- Other info: Great training opportunities and a supportive team culture await you.
- Why this job: Make a real difference in tech support while enjoying a flexible hybrid work environment.
- Qualifications: Experience in 2nd line support and networking systems is essential.
The predicted salary is between 28785 - 28785 £ per year.
IT Support Technician
Full time, 37 hours a week, Monday – Friday.
Agile Hybrid homeworking (office base Norwich).
Salary: £28,785 per annum, progressing to £30,622 per annum, plus Essential Car User Allowance of £4,548.48 per annum.
Permanent contract.
About the role
We are recruiting for an experienced IT Support Technician to provide day‑to‑day maintenance and support for Broadland Housing’s hardware and deliver exceptional customer service.
The role involves
- Provide 2nd line IT support services.
- Act as a point of escalation for the 1st line IT support.
- Administration of Broadland’s Office 365 account including Exchange, One Drive, Share Point and Teams.
- Work with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to meet the strategic objectives of Broadland.
- Assist the Senior IT Manager with maintaining, designing and troubleshooting Broadland’s infrastructure.
- Monitoring network and endpoint utilisation and performance, reporting any issues to the Senior IT Manager.
- Installation, configuration, testing and monitoring of network equipment at new and existing locations.
- Maintain and configure Broadland’s unified communications infrastructure.
For full details on the role, please see the job description.
About You
The successful candidate will have experience providing 2nd line support and at least two years’ experience working in networking and telephony systems.
The ideal candidate will have knowledge of Hyper‑V, Vo IP, Office 365, LAN/WAN security and strong customer service skills.
A driving licence and access to your own vehicle is essential as travel throughout Norfolk will be required.
Benefits
- Enhanced annual leave starting from 22 days, plus a birthday day off, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for eye tests, prescriptions and other wellness and money‑saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
- And many more – see our benefits document on our website.
We cannot offer sponsorship for this role.
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IT Support Technician in Norwich employer: Broadland Housing Group
Broadland Housing Group is an exceptional employer that values its employees by offering a hybrid working model, fostering a healthy work-life balance. With competitive salaries starting at £28,785 and clear pathways for career progression, the organisation prioritises employee growth and development within a supportive and collaborative culture in the vibrant city of Norwich.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broadland Housing Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broadland Housing Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broadland Housing Group!
✨Direct Apply to Broadland Housing Group
Let's not forget to apply directly through the Broadland Housing Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broadland Housing Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broadland Housing Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broadland Housing Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
