At a Glance
- Tasks: Support the Income Recovery Team by managing accounts and processing debts.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Hybrid working model with great career progression opportunities.
- Why this job: Make a real difference in housing while developing your skills.
- Qualifications: 5 GCSEs including Maths and English; admin experience required.
The predicted salary is between 13148 - 13148 £ per year.
We have an exciting opportunity for an Income Recovery Assistant to join our hard‑working team. This role plays a key part in the success of Broadland Housing Association, supporting our Income Recovery Team as well as collecting and processing former tenant accounts, sundry debtors and all other aspects of income recovery / collection.
About the role:
- Providing administrative support to the Income Recovery Team.
- Assist with maximising rental income and minimising rent loss.
- Managing former tenant arrears balances and collection of outstanding debts owed to Broadland Housing Association.
About you:
We are looking for an enthusiastic and motivated individual, with a positive and can‑do attitude, who is organised and able to prioritise with minimal supervision. The ideal candidate will have a minimum of 5 GCSE’s (Grade C / Level 4) or equivalent in Mathematics and English, an understanding of Housing Benefit, Universal Credit and other benefit payments. A strong administration background with experience of using Microsoft packages is essential as well as communicating with internal and external customers. A driving licence would be beneficial as travel may be required. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check.
About Us:
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high‑quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home / up to 40% office). As the role requires attendance at Broadland premises, candidates must live within a 75‑minute commute of their office location (Norwich). Full details can be discussed at the interview process.
Benefits:
- Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!
- Generous contributory pension scheme!
- Access to an Employee Assistance Programme to support you when you need it!
- Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
- Opportunity for an Annual Bonus.
- Lots of Training Opportunities!
- And many more – please see our Benefits Document available on our website.
Closing date: Midnight on Tuesday, 30 June 2026.
Income Recovery Assistant in Norwich employer: Broadland Housing Group
Broadland Housing Association is an exceptional employer, offering a supportive and flexible work culture that prioritises employee well-being and development. With a hybrid working model, generous benefits including enhanced annual leave, a contributory pension scheme, and numerous training opportunities, we empower our team to thrive both personally and professionally. Join us in making a meaningful impact in the community while enjoying a rewarding career in a top-rated housing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Assistant in Norwich
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at Broadland Housing Group.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Broadland Housing Group looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Income Recovery Assistant in Norwich
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Broadland Housing Group, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Broadland Housing Group.
How to prepare for a job interview at Broadland Housing Group
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Broadland Housing Group. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Broadland Housing Group. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
