At a Glance
- Tasks: Support residents in sheltered housing to live independently and manage their welfare.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy enhanced leave, a generous pension scheme, and wellness perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: 5 GCSEs including English & Maths; experience in social housing is a plus.
The predicted salary is between 30622 - 30622 £ per year.
We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Hethersett. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible.
The role involves:
- Responsibility for delivering welfare, support and housing management services to residents living within sheltered housing schemes to enable them to live as independently as possible.
- Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
- Allocating and letting of empty homes within the schemes.
- Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community.
- Occasional cover required across our other Sheltered Housing schemes across Norfolk and Suffolk.
The role is extremely customer focussed and partnership working will often be required in order to meet the customer’s needs. Experience of multi-agency working and a good knowledge of local services is desirable. The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent, good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to Tenants in Social Housing. Experience in a similar role is beneficial.
All staff and volunteers working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Hethersett, Norwich).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Lots of training opportunities.
- And many more – Please see our benefits document available on our website!
Closing date Midnight on Thursday, 27 August 2026.
Scheme Manager (Non-residential) in Norwich employer: Broadland Housing Group
Broadland Housing Association is an exceptional employer that prioritises the welfare and independence of its residents while fostering a supportive work environment for its employees. Located in the picturesque Hethersett near Norwich, we offer competitive salaries, a structured work schedule, and opportunities for professional growth within the community-focused sector. Join us to make a meaningful impact in people's lives while enjoying a collaborative and rewarding workplace culture.
