At a Glance
- Tasks: Enhance customer experiences by reviewing interactions and driving continuous improvement.
- Company: Join a growing team in the financial services sector focused on quality outcomes.
- Benefits: Collaborative environment with opportunities for professional growth and impactful work.
- Other info: Opportunity to influence business decisions and strengthen service standards.
- Why this job: Make a real difference in customer journeys while developing your skills in a supportive setting.
- Qualifications: Experience in financial services and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for an experienced professional to join a growing team focused on ensuring customers receive fair, positive, and consistent outcomes. You'll be at the heart of identifying trends, improving processes, supporting key stakeholders, and helping drive continuous improvement across the customer journey.
Responsibilities include:
- Reviewing customer interactions and outcomes to identify opportunities for enhancement
- Working closely with advisers and external partners to maintain high service standards
- Investigating emerging risks and escalating concerns where required
- Delivering guidance and training to support quality and regulatory expectations
- Producing meaningful insight and reporting to support business improvements
- Building strong relationships across multiple teams to drive positive change
Requirements:
- Financial Services experience (ideally Wealth Management)
- Experience in Quality Assurance, Complaints, Business Assurance, Compliance Monitoring, or similar areas
- Understanding of FCA regulations and customer outcome principles
- Strong communication and stakeholder management skills
- Level 4 Diploma (or working towards it) advantageous
In return, you'll join a collaborative environment where your work directly contributes to improving customer experiences, strengthening controls, and influencing business-wide decisions. If you'd like to learn more, please get in touch for a confidential discussion.
Senior Client Quality Contact Consultant in Salisbury employer: Broadgate
Join a dynamic and supportive team as a Senior Client Quality Contact Consultant, where your expertise will directly enhance customer experiences and drive continuous improvement. Our collaborative work culture fosters professional growth, offering opportunities for training and development while ensuring you play a vital role in shaping the future of our services. Located in a thriving area, we provide a stimulating environment that values innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers in financial services.
