Risk Governance Manager 1LOD in London

1LOD Governance & Assurance Manager | Insurance & Financial ServicesA well-established, FCA and PRA regulated financial services organisation is creating a new (1LOD) first-line governance and assurance role within its customer experience function.You’ll report to a senior director and shape how good customer outcomes are evidenced and protected across the business.The roleThis is a hands-on build. You’ll design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.Design and run a risk-based assurance and control testing programmeProvide constructive challenge on controls, risk ownership and ways of workingProvide first-line oversight of Consumer Duty evidence and regulatory readinessOversee business continuity (BCM) and operational resilience arrangementsBring governance to transformation and process changeProduce clear MI and reporting for senior leaders and governance forumsWork closely with Risk, Compliance and Internal Audit across the three lines modelWhat we’re looking forSignificant experience in first-line assurance, operational risk, control testing or governance within a regulated environmentExperience supporting Consumer Duty or conduct riskExperience designing or improving frameworks across multiple functionsStrong stakeholder skills and confidence challenging at senior levelClear written communication and a data-driven approachInsurance experience is highly desirableExperience of standing up or maturing a risk function would be a real advantageA risk, governance, audit or resilience qualification (IRM, ICA, IIA, CBCI) is welcome but not essentialYou’ll have real influence in a role with direct access to senior leadership, at a time when consumer outcomes are a regulatory priority. This is a chance to build something as you see best practice.