At a Glance
- Tasks: Lead incident resolution in a dynamic wealth management environment, ensuring smooth operations.
- Company: Join a top UK wealth management firm committed to sustainability and exceptional client service.
- Benefits: Enjoy a flexible work environment with three days in the office and two remote days.
- Why this job: Be part of a forward-thinking team focused on impactful financial solutions and sustainability goals.
- Qualifications: Experience in incident management, strong communication skills, and knowledge of investment products required.
- Other info: Opportunity to enhance processes and lead teams in high-pressure situations.
The predicted salary is between 54000 - 84000 £ per year.
A leading UK wealth management firm is seeking a highly skilled and experienced Incident Resolution Lead to join their team. This firm is known for its strong client service, investment performance, and commitment to sustainability. With a strong local presence across the UK, the company is focused on providing high-quality financial planning advice and multi-asset investment services to both private clients and intermediaries.
As a forward-thinking organization, the firm is setting ambitious sustainability goals, including achieving Net Zero by 2030. They are also committed to responsible investment, offering dedicated services for clients with values-based objectives. This company values diversity, ambition, and collaboration. They are offering a flexible and inclusive work environment where employees are required to be in the office three days a week, with the flexibility to work from home on the other two days.
Role Overview: The Incident Resolution Lead will play a crucial role in ensuring disruptions to business operations within the front office are efficiently identified, documented, and resolved. This role will involve root cause analysis, the implementation of preventative measures, and ensuring optimal outcomes for both clients and internal stakeholders.
Key Responsibilities:
- Incident Monitoring & Response: Respond to and manage incidents within the front office, ensuring timely and effective resolution of disruptions.
- Collaboration & Stakeholder Communication: Work closely with internal teams and stakeholders to manage and resolve incidents, providing regular updates and escalating when necessary.
- Incident Management Best Practices: Follow and enforce incident management procedures, ensuring compliance with internal policies and external standards.
- Root Cause Analysis & Process Improvement: Conduct post-incident reviews to identify root causes, implementing corrective actions to prevent future incidents. Ensure that incident resolutions meet service level agreements (SLAs) and quality standards.
- Documentation & Reporting: Ensure all incidents are properly documented, with actions taken and lessons learned clearly outlined. Produce performance reports to track metrics and trends, and present these findings to senior management.
- Training & Process Enhancement: Provide training to internal teams on incident management processes and tools. Identify opportunities to improve processes and implement best practices across the business.
Skills & Experience:
- Experience: Proven experience in incident management or a similar risk-related role, ideally within the wealth or asset management sector.
- Industry Knowledge: Strong understanding of investment products, including ISAs, Offshore Bonds, personal pensions, and various asset types (e.g., equities, funds, investment trusts).
- Risk Management Tools: Familiarity with risk management tools such as RiskSmart, aCCelerate, Metricstream, or Archer.
- Problem-Solving & Analytical Skills: Ability to conduct thorough root cause analysis and implement effective risk mitigation strategies.
- Communication: Strong verbal and written communication skills to convey complex information effectively to stakeholders.
- Leadership Under Pressure: Ability to lead and motivate teams during high-pressure situations, ensuring effective incident resolution.
- Organizational Skills: Exceptional organizational and multi-tasking skills, with the ability to prioritize and manage multiple incidents.
Incident Manager employer: Broadgate
Contact Detail:
Broadgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management tools mentioned in the job description, such as RiskSmart and Metricstream. Having hands-on experience or knowledge of these tools can set you apart during interviews.
✨Tip Number 2
Demonstrate your understanding of the wealth management sector by staying updated on current trends and challenges. This will help you engage in meaningful conversations with interviewers and show your genuine interest in the industry.
✨Tip Number 3
Prepare examples of past incidents you've managed, focusing on your problem-solving and analytical skills. Be ready to discuss how you conducted root cause analysis and implemented preventative measures, as this is crucial for the role.
✨Tip Number 4
Highlight your leadership abilities, especially in high-pressure situations. Share experiences where you successfully led a team through an incident resolution, showcasing your communication and organisational skills.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management, particularly within the wealth or asset management sector. Use specific examples that demonstrate your problem-solving and analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's commitment to sustainability and client service. Mention how your values align with theirs and provide examples of how you've successfully managed incidents in the past.
Highlight Relevant Skills: In your application, emphasise your familiarity with risk management tools and your ability to conduct root cause analysis. Make sure to mention any leadership experience, especially in high-pressure situations.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include examples of how you've effectively communicated complex information to stakeholders in previous positions. This will demonstrate your capability to collaborate and provide updates during incident management.
How to prepare for a job interview at Broadgate
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in incident management, particularly within the wealth or asset management sector. Highlight specific incidents you've managed, the challenges faced, and how you resolved them.
✨Demonstrate Your Analytical Skills
Expect questions that assess your problem-solving abilities. Prepare examples of how you've conducted root cause analysis and implemented preventative measures in past roles. This will show your capability to enhance processes.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice articulating complex information clearly and concisely. Be ready to explain how you would keep stakeholders informed during an incident.
✨Emphasise Team Collaboration
The role requires collaboration with various internal teams. Share examples of how you've successfully worked with others to resolve incidents, highlighting your ability to lead under pressure and motivate your team.