At a Glance
- Tasks: Manage a diverse portfolio of customer accounts and ensure timely collections.
- Company: Leading professional services organisation with a collaborative culture.
- Benefits: Hybrid working, professional development support, and a supportive team environment.
- Other info: Exciting transformation and career growth opportunities await you.
- Why this job: Join a growing team and make a real impact in cash flow management.
- Qualifications: 5+ years in Credit Control, strong communication, and Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for two experienced Credit Controllers to join a growing Group Shared Services function within a leading professional services organisation. This is an excellent opportunity for a collections professional who enjoys building relationships, managing a varied ledger and contributing to a collaborative and evolving finance function.
The Opportunity
Joining a Credit Control team of approximately seven professionals, you will be responsible for managing a large and diverse portfolio of accounts across the UK and Ireland. You'll play a key role in cash flow management, collections activity and dispute resolution, whilst maintaining positive working relationships with both customers and internal stakeholders. The business is currently undergoing an exciting period of growth, with a new Credit Control Manager joining the team and a new credit control system being implemented. As such, this role will suit someone who is adaptable, organised and enjoys working in a changing environment.
Key Responsibilities
- Managing a portfolio of approximately 800 customer accounts, with around 150 active overdue accounts at any given time.
- Proactively chasing overdue invoices via telephone, email and written correspondence.
- Managing the full collections cycle from initial reminders through to legal escalation.
- Negotiating payment plans within agreed authorisation limits.
- Investigating and resolving customer disputes and billing queries.
- Liaising with Partners and internal stakeholders to resolve outstanding issues.
- Taking customer payments and setting up direct debits.
- Maintaining accurate records within Practice Engine and Excel.
- Allocating customer payments and reconciling customer accounts.
- Processing credit notes, refunds and adjustments.
- Producing aged debt reports and collections performance metrics.
- Liaising with external solicitors and debt collection agencies when required.
- Supporting month-end reporting activities.
About You
We're keen to speak with individuals who can demonstrate:
- A minimum of 5 years' experience within Credit Control or Collections.
- Experience managing a high-volume debtor ledger independently.
- Strong communication skills with the confidence to have firm but professional conversations.
- Experience working with both internal and external stakeholders at all levels.
- Excellent organisation and workload management skills.
- Strong Excel skills, including VLOOKUPs and reporting.
- A proactive and adaptable approach to change and process improvement.
- A collaborative attitude and willingness to support wider team activities.
- Experience within a professional services environment would be advantageous but is not essential.
What's on Offer?
- Hybrid working arrangement.
- Professional development and study support opportunities.
- A collaborative and supportive team environment.
- Exposure to a growing business undergoing significant transformation and acquisition activity.
- Long-term development within an established and expanding organisation.
Credit Controller in Glasgow employer: Broadgate
Join a leading professional services organisation that values collaboration and growth, offering a supportive team environment for Credit Controllers. With opportunities for professional development and a hybrid working arrangement, you'll thrive in a dynamic setting that encourages adaptability and innovation while managing a diverse portfolio across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Broadgate. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Broadgate.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Broadgate's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Broadgate
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Broadgate.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Broadgate will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Broadgate employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
