At a Glance
- Tasks: Lead a team to enhance claims handling and improve operational processes.
- Company: Fast-growing InsurTech MGA with a mission to transform the insurance market.
- Benefits: Competitive salary, healthcare, pension, and hybrid working options.
- Other info: Opportunity for rapid career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a rapidly expanding company.
- Qualifications: Experience in claims handling and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
About the Company
As our Operations Manager, you will be responsible for the effective day-to-day delivery and continuous improvement of our operations function. We are looking for a strong team-player to sit across both operational strategy and practical execution, ensuring our services remain fair, fast, and transparent. You'll be working with and learning from our brilliant COO, and be well-placed to move up the firm rapidly. We are a fast-growing insurance business committed to genuinely changing the insurance market - we're targeting 3x headcount growth this year alone, and need people who're keen to take ownership of processes and really make a difference. This role is a key part of our journey from start-up flexibility to scale-up discipline, focusing on driving process improvement and people development across the operation. We need an organised, bright, and proactive Operations Manager to join the team and help us build out the systems and structures that will take us to 50+ people.
About the Role
You'll support in leading a team of Claims Handlers, ensuring that claims are handled efficiently, compliantly, and with genuine empathy. You will own the SLAs and KPIs that define our success, proactively identifying risks to service delivery and implementing corrective actions. You'll also be covering general company operations work, making sure that you're proactive with problem solving and getting stuck-in! Reporting to the Head of Operations, you will balance the big picture of process enhancement with the hands-on management of workload distribution and complex case escalations. We are looking for someone who thrives on improving speed and quality while maintaining a strong, accountable team culture.
Responsibilities
- Lead, motivate, and develop a team to deliver high-quality outcomes through regular coaching and performance reviews.
- Own and monitor claims SLAs, including turnaround times, backlog levels, and resolution quality.
- Continuously review workflows to identify bottlenecks and lead initiatives that enhance the customer experience.
- Ensure all activities comply with internal policies and regulatory requirements while promoting a strong control environment.
- Prepare regular MI and analysis on productivity and SLA performance to share with the wider business.
- Collaborate with underwriting, partnerships, and technical delivery teams to support collective operational objectives.
- Act as the primary point of contact for complex, high-value, or sensitive claims and complaints.
Required Skills
- Proven capability in people leadership and performance management within a regulated environment.
- Significant experience in claims handling or a closely related operational role.
- Demonstrated success in improving operational performance and service delivery.
- An analytical mindset with strong attention to detail and experience working with claims systems and MI.
- A clear, confident communicator who can influence stakeholders and balance speed with quality.
Preferred Skills
- Fluent in friendly, informative chats and smart solutions.
- You are an adaptable leader who can foster a positive team culture while remaining focused on rigorous standards.
- You bring energy and focus to the implementation of new systems and tools, always seeking frontline insight to inform better ways of working.
What's in it for you:
- Up to 65K base salary + healthcare, benefits and pension etc.
- A front-line view into building a rapidly-growing InsurTech firm.
- Genuine autonomy and a team that will support your growth.
- Hybrid working from a lovely central Bristol office.
Claims Manager in Newport employer: Broaden
Join a dynamic InsurTech firm in Bristol that prioritises employee growth and development, offering a competitive salary of up to £65K plus bonuses. With a strong focus on team culture and operational excellence, you'll have the opportunity to lead a motivated team while enjoying the flexibility of hybrid working. This is a unique chance to be part of a rapidly growing company committed to transforming the insurance market, where your contributions will directly impact our journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience in claims handling and how you’ve improved processes in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re really interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Claims Manager in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Manager role. Highlight your experience in claims handling and people leadership, and don’t forget to showcase any achievements that demonstrate your ability to improve operational performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our fast-growing InsurTech firm. Mention how your skills align with our mission to change the insurance market and how you can contribute to our team culture.
Showcase Your Analytical Skills:Since we value an analytical mindset, make sure to include examples of how you've used data to drive improvements in your previous roles. This will show us that you can balance speed with quality, which is key for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Broaden
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent developments in the InsurTech space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Leadership Skills
As a Claims Manager, you'll need to demonstrate your capability in leading teams. Prepare specific examples from your past experiences where you've successfully motivated and developed a team. Highlight how you’ve improved performance and service delivery, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Process Improvement
The role focuses heavily on enhancing operational processes. Think about times when you've identified bottlenecks and implemented solutions. Be prepared to discuss these examples in detail, showcasing your analytical mindset and attention to detail.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Use examples that demonstrate your ability to influence stakeholders and balance speed with quality, as this will resonate well with the interviewers.
