At a Glance
- Tasks: Manage insurance claims with empathy and efficiency, ensuring customer satisfaction.
- Company: Fast-growing InsurTech start-up focused on fair and transparent solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Exciting opportunity to grow with a company expanding rapidly in the UK market.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Recent graduates or school leavers with strong people skills and organisation.
The predicted salary is between 28000 - 30000 £ per year.
High-growth Insurance start-up | Hybrid (2/3) | £28-30K DOE
About the firm
Our group is committed to delivering fair, fast, and transparent insurance solutions. We pride ourselves on operational excellence and a customer-first approach. We are looking for empathetic and organised Claims Handlers to join our Operations team on a 6-month fixed-term basis to ensure our customers receive seamless support during the claims lifecycle. This is a great opportunity for bright, driven recent graduates or school leavers to make a difference in a rapidly growing InsurTech company that is leading the UK market. Our team is growing more than 3x this year to keep up with demand - it’s a great time to get involved! This is a crucial role as we aim to grow rapidly into 2026 while maintaining high-quality customer support standards.
Role Purpose
As a Claims Handler, you will be the face of our firm during the moments that matter most to our customers. You will manage insurance claims from initial notification through to settlement, ensuring every case is handled efficiently, accurately, and with genuine empathy. This role requires excellent people skills, organisation, and a drive to learn. Your goal is to deliver high-quality outcomes for customers and clients while maintaining strict adherence to regulatory standards.
Key Responsibilities
- Proactively receive and register new claims via telephone, email, and our ENOL (Electronic Notice of Loss) systems.
- Verify documentation, assess policy coverage, and determine the validity of each claim.
- Make informed decisions on claim settlements and communicate outcomes clearly to all parties.
- Maintain meticulous audit trails and accurate records within our claims management system.
- Serve as the primary point of contact for policyholders and business partners, providing clear guidance on the claims process.
- Foster strong professional relationships with key stakeholders to ensure smooth operational delivery.
- Identify and investigate potentially fraudulent claims, escalating where necessary.
- Work closely with external partners, including legal firms and loss adjusters, to resolve complex cases.
- Ensure all activity aligns with internal policies, FCA guidelines, and industry best practices.
- Identify and handle complaints in line with company procedures and contribute ideas for process improvement.
Graduate Claims Handler employer: Broaden
Broaden is an exceptional employer that champions innovation and transformation within the insurance sector. With a strong focus on employee growth, we offer a collaborative work culture that empowers our team to drive meaningful change while enjoying the flexibility of remote work across the UK. Join us to be part of a dynamic environment where your contributions directly impact our success and the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, and alumni who work in the insurance sector. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about how you can showcase your empathy and organisational skills, as these are key for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We recommend checking out our website for opportunities at firms that prioritise customer-first approaches like ours!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Graduate Claims Handler
Some tips for your application 🫡
Show Your Empathy:As a Claims Handler, empathy is key! Make sure to highlight any experiences where you've demonstrated understanding and support for others. This will show us that you can connect with our customers during their claims journey.
Be Organised:We love a candidate who can keep things in order! In your application, mention any tools or methods you use to stay organised, especially when handling multiple tasks. This will reassure us that you can manage claims efficiently.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to our job description. Use keywords from the listing to show us you understand what we’re looking for in a Graduate Claims Handler.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Broaden
✨Know the Company Inside Out
Before your interview, take some time to research the insurance start-up. Understand their mission, values, and what sets them apart in the InsurTech market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Claims Handler, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for others. Whether it's through volunteer work or group projects, highlight how you can connect with customers during their claims process.
✨Be Organised and Detail-Oriented
In this role, you'll need to manage multiple claims efficiently. During the interview, discuss your organisational skills and how you keep track of details. You might even want to bring a planner or digital tool that you use to stay organised, as it shows you're proactive.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company’s growth. For example, ask about their plans for expansion or how they maintain high-quality customer support as they grow.
