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For Companies At a Glance
- Tasks: Lead strategic projects and enhance cross-departmental collaboration in a fast-paced InsurTech environment.
- Company: Join a rapidly growing InsurTech MGA with a dynamic and innovative culture.
- Benefits: Competitive salary, private medical insurance, and clear career progression to senior leadership.
- Other info: Hybrid work model with opportunities for professional development and leadership advancement.
- Why this job: Be the driving force behind our growth and make a real impact on our operations.
- Qualifications: Experience in operations or project management, with strong communication and analytical skills.
The predicted salary is between 65000 - 80000 £ per year.
About the Company
We are a rapidly growing InsurTech MGA looking to 3x our team size this year to keep up with growing demand. We move fast and value integrity and intelligence in all of our team members. Our senior team of ~5 people needs someone who will be responsible, proactive, and mature in their response to problem solving and process improvements across our business model.
As our Chief of Staff, you will be the strategic glue that holds our rapidly scaling operation together. We are looking for a high-energy, proactive individual to report directly to the Head of Operations and act as a force multiplier for our leadership team. We are moving from start-up flexibility to scale-up discipline, and as we grow, it’s easy for teams to become siloed. Your mission is to break those barriers - ensuring alignment, driving delivery, and keeping our strategic projects on track. This is a role for someone who stays ahead of the game, spotting what’s been missed before it becomes a problem.
Key Responsibilities:
- Work closely with the Head of Operations to translate high-level strategy into practical, cross-departmental execution.
- Keep people on track with project deadlines, forum attendance, and meeting outcomes to ensure nothing slips through the cracks.
- Act as the central point for internal communications, ensuring all teams are aligned and silos are broken down.
- Stay two steps ahead by identifying gaps in processes or delivery and providing immediate, smart solutions.
- Bridge the gap between junior administrative profiles and senior strategy, ensuring daily tasks drive bigger goals.
- Take full ownership of special projects and 'Founders’ Associate' style initiatives to accelerate business growth.
- Monitor delivery across the business and provide sharp counsel on where the organization can improve.
- The confidence to challenge people constructively and the maturity to handle senior-level discussions.
- Ability to see the 'big picture' while managing the fine details that keep a business running.
- A 'pick it up and run with it' mindset—you don't wait for instructions when you see a gap.
- Strong communication skills with the ability to influence stakeholders at all levels.
- Structured, detail-oriented, and comfortable with operational data.
Qualifications & Experience:
- Experience in an Operations Analyst, Founders' Associate, or high-level Project Management role.
- Excellent people and data skills.
- Comfortable in a fast-evolving scale-up environment where processes are maturing.
- A desire and potential to progress into a Senior Leadership position within the business within two years.
Other details:
- Reporting to: Head of Operations
- Hybrid – Minimum 2 days per week in either Bristol or London (with a strong preference for candidates commutable to Bristol).
- Clear pathway to a Senior Leadership role within 24 months.
- Private medical insurance and other benefits.
- Salary of £65-80K+ depending on experience.
Chief of Staff employer: Broaden
Contact Detail:
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StudySmarter Expert Advice 🤫
We think this is how you could land Chief of Staff
✨Tip Number 1
Network like a pro! Reach out to people in the InsurTech space, especially those who work at companies you admire. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Show us how your proactive mindset aligns with our need for someone who can break down silos and drive delivery across teams.
✨Tip Number 3
Don’t just wait for job postings—apply directly through our website! We love seeing candidates who take the initiative and show genuine interest in joining our rapidly growing team.
✨Tip Number 4
Be ready to showcase your problem-solving skills. We’re looking for someone who can spot gaps before they become issues, so come prepared with examples of how you’ve done this in the past.
We think you need these skills to ace Chief of Staff
Some tips for your application 🫡
Show Your Proactive Side: In your application, make sure to highlight instances where you've taken the initiative. We love candidates who can spot gaps and jump in without waiting for instructions—just like we do at StudySmarter!
Communicate Clearly: Strong communication is key for this role. Use your application to demonstrate how you’ve effectively influenced stakeholders or kept teams aligned in the past. We want to see that you can be the glue that holds things together!
Tailor Your Experience: Make sure to connect your previous roles to the responsibilities listed in the job description. Show us how your experience as an Operations Analyst or in Project Management has prepared you to tackle the challenges we face at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Broaden
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their growth trajectory in the InsurTech space will help you align your answers with their goals and demonstrate your genuine interest.
✨Showcase Your Proactive Mindset
As a Chief of Staff, being proactive is key. Prepare examples from your past experiences where you identified gaps and implemented solutions before they became issues. This will highlight your ability to stay ahead of the game, which is exactly what they're looking for.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex ideas. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep them concise.
✨Demonstrate Your Leadership Potential
The company is looking for someone who can progress into a Senior Leadership position. Share your vision for leadership and how you plan to contribute to the team’s success. Discuss your experience in managing projects and influencing stakeholders to show you're ready for the next step.