Pension claims assessor in Bristol

Our client is committed to delivering fair, fast, and transparent insurance solutions. They are looking for empathetic and organised Claims Handlers to join their Operations team to ensure customers receive seamless support during the claims lifecycle.

This is a great opportunity for bright, driven recent graduates or school leavers to make a difference in a rapidly growing InsurTech company that is leading the UK market. This is a crucial role as they aim to grow rapidly into 2026 while maintaining high-quality customer support standards.

As a Claims Handler, you will be the face of their firm during the moments that matter most to customers. You will manage insurance claims from initial notification through to settlement, ensuring every case is handled efficiently, accurately, and with genuine empathy. Your goal is to deliver high-quality outcomes for customers and clients while maintaining strict adherence to regulatory standards.

• Proactively receive and register new claims via telephone, email, and their ENOL (Electronic Notice of Loss) systems.
• Verify documentation, assess policy coverage, and determine the validity of each claim.
• Make informed decisions on claim settlements and communicate outcomes clearly to all parties.
• Maintain meticulous audit trails and accurate records within their claims management system.
• Serve as the primary point of contact for policyholders and business partners, providing clear guidance on the claims process.
• Identify and investigate potentially fraudulent claims, escalating where necessary.
• Work closely with external partners, including legal firms and loss adjusters, to resolve complex cases.
• Ensure all activity aligns with internal policies, FCA guidelines, and industry best practices.
• Identify and handle complaints in line with company procedures and contribute ideas for process improvement.
• A sharp eye for detail when reviewing policy wordings and evidence.

Any experience in insurance, claims handling, or a high-level customer service environment is highly desirable. Good A-level results and a 2:2 qualification degree are viewed highly, but not a requirement. A basic understanding of insurance principles and policy structures is also beneficial.

Compensation and benefits include a base salary of £28-30K DOE + bonus, a hybrid role with 3 days per week in a modern office space in Bristol, and rapid progression opportunities at a rocketship insurance firm.