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- Tasks: Lead and improve operations while managing a team of Claims Handlers.
- Company: Fast-growing InsurTech MGA with a mission to transform the insurance market.
- Benefits: Competitive salary, bonus potential, hybrid work model, and career development opportunities.
- Other info: Exciting opportunity for growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and make a real impact in a rapidly expanding company.
- Qualifications: Experience in claims handling and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
As our Operations Manager, you will be responsible for the effective day-to-day delivery and continuous improvement of our operations function. We are a fast-growing insurance business committed to genuinely changing the insurance market - we're targeting 3x headcount growth this year alone, and need people who're keen to take ownership of processes and really make a difference. This role is a key part of our journey from start-up flexibility to scale-up discipline, focusing on driving process improvement and people development across the operation. We need an organised, bright, and proactive Operations Manager to join the team and help us build out the systems and structures that will take us to 50+ people.
You'll support in leading a team of Claims Handlers, ensuring that claims are handled efficiently, compliantly, and with genuine empathy. You will own the SLAs and KPIs that define our success, proactively identifying risks to service delivery and implementing corrective actions.
Reporting to the Head of Operations, you will balance the big picture of process enhancement with the hands-on management of workload distribution and complex case escalations. We are looking for someone who thrives on improving speed and quality while maintaining a strong, accountable team culture.
- Lead, motivate, and develop a team to deliver high-quality outcomes through regular coaching and performance reviews.
- Own and monitor claims SLAs, including turnaround times, backlog levels, and resolution quality.
- Ensure all activities comply with internal policies and regulatory requirements while promoting a strong control environment.
- Prepare regular MI and analysis on productivity and SLA performance to share with the wider business.
- Act as the primary point of contact for complex, high-value, or sensitive claims and complaints.
Proven capability in people leadership and performance management within a regulated environment. Significant experience in claims handling or a closely related operational role. Demonstrated success in improving operational performance and service delivery. An analytical mindset with strong attention to detail and experience working with claims systems and MI. A clear, confident communicator who can influence stakeholders and balance speed with quality. Fluent in friendly, informative chats and smart solutions. You bring energy and focus to the implementation of new systems and tools, always seeking frontline insight to inform better ways of working.
Facilities Operations Officer in Bristol employer: Broaden
Contact Detail:
Broaden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Facilities Operations Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in claims handling and operational roles, and don’t forget to showcase any leadership skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving operations and how your background aligns with our mission. Keep it friendly and engaging – we love a bit of personality!
Showcase Your Analytical Skills: Since we’re all about improving processes, make sure to highlight any analytical projects or experiences you've had. Share specific examples of how you've used data to drive decisions or improve service delivery – we’re keen to see your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Broaden
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their commitment to changing the insurance market will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your experience in people management. Share specific examples of how you've motivated teams, handled performance reviews, and improved operational performance. Highlighting your ability to balance speed with quality will resonate well with them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex claims. Think of scenarios where you've identified risks or implemented corrective actions in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Analytical Mindset
This role requires a strong attention to detail and analytical skills. Be ready to discuss how you've used data to drive improvements in service delivery or operational performance. Bring examples of MI reports or analyses you've prepared, as this will showcase your capability in a regulated environment.