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- Tasks: Lead and improve operations while managing a team of Claims Handlers.
- Company: Fast-growing InsurTech MGA aiming to revolutionise the insurance market.
- Benefits: Competitive salary, bonus opportunities, and a hybrid work model.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and make a real impact in a rapidly expanding company.
- Qualifications: Experience in claims handling and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
As our Operations Manager, you will be responsible for the effective day-to-day delivery and continuous improvement of our operations function. We are a fast-growing insurance business committed to genuinely changing the insurance market - we're targeting 3x headcount growth this year alone, and need people who're keen to take ownership of processes and really make a difference. This role is a key part of our journey from start-up flexibility to scale-up discipline, focusing on driving process improvement and people development across the operation. We need an organised, bright, and proactive Operations Manager to join the team and help us build out the systems and structures that will take us to 50+ people.
You'll support in leading a team of Claims Handlers, ensuring that claims are handled efficiently, compliantly, and with genuine empathy. You will own the SLAs and KPIs that define our success, proactively identifying risks to service delivery and implementing corrective actions.
Reporting to the Head of Operations, you will balance the big picture of process enhancement with the hands-on management of workload distribution and complex case escalations. We are looking for someone who thrives on improving speed and quality while maintaining a strong, accountable team culture.
- Lead, motivate, and develop a team to deliver high-quality outcomes through regular coaching and performance reviews.
- Own and monitor claims SLAs, including turnaround times, backlog levels, and resolution quality.
- Ensure all activities comply with internal policies and regulatory requirements while promoting a strong control environment.
- Prepare regular MI and analysis on productivity and SLA performance to share with the wider business.
- Act as the primary point of contact for complex, high-value, or sensitive claims and complaints.
Proven capability in people leadership and performance management within a regulated environment. Significant experience in claims handling or a closely related operational role. Demonstrated success in improving operational performance and service delivery. An analytical mindset with strong attention to detail and experience working with claims systems and MI. A clear, confident communicator who can influence stakeholders and balance speed with quality. Fluent in friendly, informative chats and smart solutions. You bring energy and focus to the implementation of new systems and tools, always seeking frontline insight to inform better ways of working.
Facilities and Operations Officer in Bristol employer: Broaden
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StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Operations Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Facilities and Operations Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in claims handling and operational roles, as well as any leadership experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission to improve the insurance market. Be genuine and let your personality come through – we love a bit of character!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve operational performance and service delivery. Use metrics where possible to show how you've made a difference – numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Broaden
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their commitment to changing the insurance market will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Facilities and Operations Officer, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed teams, improved processes, or handled complex situations. Highlighting these skills will demonstrate your capability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of specific scenarios where you've identified risks or implemented corrective actions. This will showcase your analytical mindset and attention to detail, which are crucial for this role.
✨Communicate Clearly and Confidently
Since the role requires influencing stakeholders and balancing speed with quality, practice articulating your thoughts clearly. Use friendly, informative language to convey your ideas during the interview. This will reflect your ability to engage with others effectively and fit into their team culture.