At a Glance
- Tasks: Lead a team to enhance claims handling and improve operational processes.
- Company: Fast-growing InsurTech MGA with a mission to transform the insurance market.
- Benefits: Competitive salary, healthcare, pension, and hybrid working options.
- Other info: Opportunity for rapid career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a rapidly expanding company.
- Qualifications: Experience in claims handling and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
As our Operations Manager, you will be responsible for the effective day-to-day delivery and continuous improvement of our operations function. We are looking for a strong team-player to sit across both operational strategy and practical execution, ensuring our services remain fair, fast, and transparent. You'll be working with and learning from our brilliant COO, and be well-placed to move up the firm rapidly.
We are a fast-growing insurance business committed to genuinely changing the insurance market - we're targeting 3x headcount growth this year alone, and need people who're keen to take ownership of processes and really make a difference. This role is a key part of our journey from start-up flexibility to scale-up discipline, focusing on driving process improvement and people development across the operation. We need an organised, bright, and proactive Operations Manager to join the team and help us build out the systems and structures that will take us to 50+ people.
You'll support in leading a team of Claims Handlers, ensuring that claims are handled efficiently, compliantly, and with genuine empathy. You will own the SLAs and KPIs that define our success, proactively identifying risks to service delivery and implementing corrective actions. You'll also be covering general company operations work, making sure that you're proactive with problem solving and getting stuck-in!
Reporting to the Head of Operations, you will balance the big picture of process enhancement with the hands-on management of workload distribution and complex case escalations. We are looking for someone who thrives on improving speed and quality while maintaining a strong, accountable team culture.
Responsibilities:- Lead, motivate, and develop a team to deliver high-quality outcomes through regular coaching and performance reviews.
- Own and monitor claims SLAs, including turnaround times, backlog levels, and resolution quality.
- Continuously review workflows to identify bottlenecks and lead initiatives that enhance the customer experience.
- Ensure all activities comply with internal policies and regulatory requirements while promoting a strong control environment.
- Prepare regular MI and analysis on productivity and SLA performance to share with the wider business.
- Collaborate with underwriting, partnerships, and technical delivery teams to support collective operational objectives.
- Act as the primary point of contact for complex, high-value, or sensitive claims and complaints.
- Proven capability in people leadership and performance management within a regulated environment.
- Significant experience in claims handling or a closely related operational role.
- Demonstrated success in improving operational performance and service delivery.
- An analytical mindset with strong attention to detail and experience working with claims systems and MI.
- A clear, confident communicator who can influence stakeholders and balance speed with quality.
- Fluent in friendly, informative chats and smart solutions.
- You are an adaptable leader who can foster a positive team culture while remaining focused on rigorous standards.
- You bring energy and focus to the implementation of new systems and tools, always seeking frontline insight to inform better ways of working.
- Up to 65K base salary + healthcare, benefits and pension etc.
- A front-line view into building a rapidly-growing InsurTech firm.
- Genuine autonomy and a team that will support your growth.
- Hybrid working from a lovely central Bristol office.
Claims Manager in Bristol employer: Broaden
Join a dynamic InsurTech firm in Bristol that prioritises employee growth and development, offering a competitive salary of up to £65K plus bonuses. With a strong emphasis on team culture and operational excellence, you'll have the opportunity to lead a motivated team while enjoying the flexibility of hybrid working. This is a unique chance to be part of a rapidly growing company that values innovation and genuine contributions to the insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Claims Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling and operational management. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and improved processes in previous roles. We want to see your passion for developing others and driving operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fast-growing team.
We think you need these skills to ace Claims Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Manager role. Highlight your leadership experience and any operational improvements you've made in previous roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the insurance industry and how your background makes you the perfect fit for our fast-growing company. Be genuine and let your personality come through!
Showcase Your Analytical Skills:Since this role involves improving operational performance, make sure to mention any relevant analytical skills or experiences. We love candidates who can identify bottlenecks and suggest smart solutions, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Broaden
✨Know Your Claims Inside Out
Make sure you brush up on your claims handling knowledge. Understand the key SLAs and KPIs that define success in this role. Being able to discuss specific examples of how you've improved operational performance will show you're the right fit.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams, especially in a regulated environment. Think of examples where you've motivated your team or handled complex cases. This will demonstrate your capability to manage and develop a high-performing team.
✨Be Ready to Problem-Solve
Since the role involves identifying bottlenecks and implementing solutions, come prepared with examples of challenges you've faced in previous roles. Discuss how you approached these issues and what the outcomes were, showcasing your analytical mindset.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as effective communication is key in this role. Be ready to discuss how you've influenced stakeholders in the past and how you balance speed with quality in your work.
