Graduate Technical Account Manager

Graduate Technical Account Manager | High-growth SaaS | London (Hybrid) | £35-45K + bonus

Overview

Our client is a fast-growing B2B SaaS data platform company. They are looking for people to come onboard with the enthusiasm for the nitty-gritty and the drive for customer interaction. We are also looking for people with the quiet consideration for how to make things more efficient in the longer term so that we can replicate and expand our support and customer account management teams.

The Business

The Client have kept their business deliberately small and nimble, wanting to keep a team of great people who work together to build a product they’re proud of. They take pride in responding quickly to customer requirements.

The role

First and foremost, this is a consultative product support role.

Most of our customer needs are about new projects or objectives they have. It’s about understanding not just what they think they need but why they need it and offering a range of solutions that might be more effective. This is a proactive, hands-on commercial position where you’ll be judged on output and intent rather than box ticking.

Although this isn’t a sales role, it is also about customer success and getting them to better adopt the product, better employ features and help their clients make better use of the service.

Successful candidates will be:

• Someone with a natural affinity for technology and software

• Analytical in understanding the importance of data to drive decisions and reporting

• Strategic in achieving a defined result or objective (which may take time to prove or demonstrate)

• A confident communicator - both in-person and in-writing

• Actively seeks and welcomes feedback, not scared of making mistakes

• Naturally proactive and self-managing; good at working to deadlines

• Willing to get involved in the menial detail to make sure a project is perfectly delivered

The role specifically will involve:

• Assist with gathering client requirements and work alongside senior team members to configure and onboard new customer accounts.

• Shadow and support the sales team during product demonstrations, eventually taking ownership of standard feature walk-throughs.

• Serve as a responsive, friendly day-to-day contact for user queries, helping ground-level staff resolve platform issues and assisting senior team members with executive stakeholder updates.

• Draft and maintain clear, user-friendly documentation, FAQs, how-to guides, and short video walkthroughs to help clients self-serve.

• Travel across the UK alongside team leads to attend client meetings, industry events, and conferences, with opportunities to develop public speaking and presentation skills.

• Act as the voice of the customer by consolidating user feedback and bug reports, collaborating closely with our Product and Engineering teams.

Qualifications & Experience

• Bachelor’s degree (or equivalent practical experience) in any discipline-business, communications, computer science, data, or humanities degrees are all welcome.

• Clear written and verbal communication skills, with confidence talking to new people and explaining technical or complex ideas in simple terms.

• Strong interest in technology, B2B software (SaaS), or data platforms, paired with a fast learning curve for new digital tools.

• High attention to detail, structured task management, and a proactive mindset when troubleshooting issues for users.

• Bonus / Advantageous (Not Required):

  • Prior internship, placement, or customer-facing work experience (e.g., retail, hospitality, student union, support desk).

  • Familiarity with or exposure to CRM platforms (such as HubSpot or Salesforce), ticketing tools, or screen-recording software.