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For Companies At a Glance
- Tasks: Manage ticket allocations, accreditation, and optimise inventory for world-class events.
- Company: Join SELA, a fast-growing sports events and entertainment business.
- Benefits: Competitive salary, diverse work environment, and opportunities for career growth.
- Other info: Dynamic role with a focus on collaboration and stakeholder satisfaction.
- Why this job: Be at the heart of live events and make a real impact on audience experiences.
- Qualifications: 3-5 years in ticketing or event operations with strong data management skills.
The predicted salary is between 35000 - 45000 £ per year.
About the Company
SELA is a fast-growing sports events and entertainment business delivering world-class live events and major projects across multiple markets. As the business continues to scale, we are building a best-in-class finance function to support decision-making, performance management and strategic growth.
Core Responsibilities
- Ticket Inventory & Allocations Management
- Own and manage all non-public ticket allocations including sponsors, partners, players, VIPs, and internal stakeholders.
- Build and maintain allocation matrices across all event sessions.
- Track usage, returns, and reallocation of tickets to maximise occupancy.
- Act as the primary point of contact for all allocation requests and approvals.
- Holds & Inventory Release Strategy
- Manage ticket holds within the Olympia Ticketing Manager.
- Develop and execute phased release strategies to return unused inventory to general sale.
- Continuously monitor sales against holds to optimise availability and revenue.
- Maintain strict version control and audit trails of all inventory movements.
- Accreditation Management
- Allocate accreditations across workforce, media, VIPs, athletes, and stakeholders.
- Oversee approval workflows and ensure all accreditations are authorised appropriately.
- Implement systems for tracking, reporting, and auditing all issued credentials.
- Work closely with security and operations teams to align accreditation with site access control.
- Systems & Data Oversight
- Produce regular reporting on allocations, holds, releases, and accreditation status.
- Ensure GDPR compliance in all data handling and distribution processes.
- Liaise with Olympia and TicketMaster to resolve system issues and optimise functionality.
- Stakeholder & Operational Coordination
- Act as the key liaison between commercial, partnerships, sport, and operations teams for all ticketing and accreditation requests.
- Communicate allocation policies, deadlines, and changes clearly to all stakeholders.
- Support onsite teams with access queries, escalations, and last-minute changes.
- Ensure alignment between ticketing, accreditation, and ingress operations.
Required Skills & Experience
- 3–5+ years in ticketing, accreditation, or event operations (major events, sport, or live entertainment preferred).
- Strong experience managing ticket inventory, allocations, and holds within ticketing systems.
- Proven experience delivering accreditation systems and access control frameworks.
- Highly detail-oriented with strong data management and reporting capability.
- Confident managing multiple stakeholders with competing priorities.
- Calm, decisive, and solutions-focused under pressure.
Key Performance Indicators (KPIs)
- Inventory Optimisation: Minimal unused allocations; effective re-release of held tickets.
- Accuracy: Zero errors in allocation and accreditation data.
- Auditability: Clear tracking and reporting of all ticket and accreditation movements.
- Stakeholder Satisfaction: Timely and accurate fulfilment of allocation requests.
- Operational Efficiency: Seamless alignment between ticketing, accreditation, and access control.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Please note that successful applicants will be subject to a DBS background check.
Onsite Ticketing Manager in London employer: Broadcast Recruit Ltd
Contact Detail:
Broadcast Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Ticketing Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in ticketing and event operations, as well as your ability to handle multiple stakeholders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the exciting world of sports events and entertainment.
We think you need these skills to ace Onsite Ticketing Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ticketing and event operations. We want to see how your skills align with the role of Onsite Ticketing Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Detail Orientation: Since this role requires a keen eye for detail, include examples of how you've successfully managed ticket inventories or accreditation systems in the past. We love seeing candidates who can demonstrate their data management skills clearly.
Communicate Clearly: In your written application, make sure to communicate your ideas clearly and concisely. We appreciate straightforwardness, especially when it comes to explaining your experience with stakeholder coordination and operational efficiency.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Onsite Ticketing Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Broadcast Recruit Ltd
✨Know Your Ticketing Systems
Familiarise yourself with ticketing systems like Olympia and TicketMaster. Be ready to discuss how you've managed ticket inventory and allocations in the past, as this will show your expertise and confidence in handling the technical aspects of the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully coordinated with multiple stakeholders in previous roles. Highlight your ability to communicate clearly and manage competing priorities, as this is crucial for the Onsite Ticketing Manager position.
✨Demonstrate Your Attention to Detail
Bring specific instances where your detail-oriented approach led to successful outcomes, especially in data management and reporting. This will reassure them that you can maintain accuracy and auditability in ticket and accreditation processes.
✨Be Solutions-Focused
Think of scenarios where you've faced challenges under pressure and how you resolved them. Being calm and decisive is key in this role, so share your strategies for staying composed and finding solutions quickly.