Medical Secretary in London

We are looking for an experienced Locum Medical Secretary to join a busy NHS GP practice in London W2. This is a full-time, Monday to Friday locum role offering a competitive hourly rate.

Role Purpose

You will provide high-quality administrative and secretarial support to GPs and the wider primary care team, ensuring accurate patient correspondence, efficient diary management and smooth day-to-day practice operations using SystmOne.

Key Responsibilities

• Type and produce clinic letters, referral letters, test result correspondence and other clinical documentation from dictation or electronic templates, ensuring accuracy, confidentiality and timely turnaround.
• Manage GP and clinician diaries: book, amend and prioritise appointments; coordinate home visits, urgent slots and clinic sessions.
• Use SystmOne to update patient records, scan and file correspondence, process e-requests (e.g. prescriptions, referrals, fit notes) and track outstanding tasks.
• Handle telephone and email enquiries from patients, hospitals, community teams and other agencies, triaging appropriately and escalating clinical queries to the right clinician.
• Prepare documentation for clinics, MDTs and meetings; collate case lists, print notes/records and record outcomes as required.
• Process and chase test results, referrals and hospital correspondence; ensure actions are logged and completed in line with practice protocols.
• Support the reception/admin team with cover when needed, including prescription processing, patient queries and general administrative duties.
• Maintain strict confidentiality and comply with GDPR, data protection, safeguarding and information governance policies.
• Adhere to practice policies, NHS standards and CQC requirements, contributing to a safe, efficient and patient-focused service.

Essential Skills and Experience

• Minimum 2 years' experience as a medical secretary or similar clinical admin role within a GP practice or NHS setting.
• Proven experience using SystmOne for diary management, correspondence and patient records.
• Excellent audio and copy typing skills with high accuracy and speed; strong command of medical terminology.
• Confident handling sensitive patient information with a clear understanding of confidentiality and data protection.
• Strong organisational skills, able to prioritise a varied workload in a busy practice environment.
• Excellent communication skills (telephone, email and face-to-face) with patients, clinicians and external agencies.
• Ability to work independently, take initiative and adapt quickly to changing priorities.

Desirable

• AMSPAR or similar medical administration qualification.
• Experience working in a London GP practice or familiarity with local primary care pathways.
• Familiarity with CQC requirements and primary care compliance.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.