At a Glance
- Tasks: Assist with parking enquiries and manage data protection requests.
- Company: Join Horizon Parking Ltd, a caring and innovative car park management company.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Other info: Access free online training and mental health support programmes.
- Why this job: Make a difference in a supportive environment while developing your skills.
- Qualifications: 3 years of admin experience and strong attention to detail required.
Horizon Parking Ltd is a car park management company, providing our various services nationwide.
We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.
What are we looking for?
- A reliable and trustworthy Escalations and Legal Recovery Specialist to work in our head office in Chelmsford.
- 35 hours per week, from Monday to Friday.
What's in it for you?
- £26,500 per annum
- Annual Bonus Scheme.
- Salary Sacrifice Pension Scheme.
- Company Sick Pay (after 12 months service).
- 23 days holiday plus bank holidays.
- Additional 1 day's holiday for your birthday week.
- Health care cash back scheme.
- Mental Health and Well Being Programmes (EAP).
- Employee discount scheme.
- Cycle to Work scheme.
- Enhanced paternity leave.
- Viva Engage monthly lottery.
- Regular ad-hoc monetary recognition.
- Paid DBS application.
- Access to free online training.
What will we expect in return?
- On a daily basis you will be giving advice to members of the public for any parking related enquiries
- You'll be assisting with filtering and responding to email enquiries regarding Data Protection
- Process and respond to requests from individuals exercising their rights under data protection legislation
- Assisting with responses to data enquiries from the police, Clients, and other relevant authorities.
- Assisting with collating cases to pursue through the legal process.
- Assisting with correspondence on behalf of the Data Protection Team when required.
- Ability to remain focused throughout the day
- Promote a culture of compliance, control, and transparency in handling personal data by working with internal and external stakeholders
- Process and respond to requests from individuals exercising their rights under data protection legislation after appropriate training.
- Liaising with external legal and debt providers where required
- Assistance with management of existing team where required
- Assisting Customer Services with responses to complaints where required
- Assistance with preparation of evidence packs for Independent Appeals assessments when required
What do we need from you?
- At least 3 year's general administrative experience, preferably with relevant industry experience or experience with Data Protection.
- Excellent attention to detail
- Ability to prioritise, manage time and work well under pressure
- Good written communication skills
- Ability to make decisions based on evidence provided
- Calm and helpful attitude
- Ability to multi-task
- Following company processes throughout each of the roles
- Computer literate. Proficient in Word, Excel, Microsoft Outlook.
If you believe you have the skills and experience necessary, then please apply online today.
Escalations and Legal Recovery Specialist in Chelmsford employer: Broadbean Technology
RG Consultancy is an excellent employer located in Elland, offering a supportive work culture that prioritises employee growth and development. With flexible working hours, study support, and generous holiday allowances, the company fosters a balanced work-life environment while providing opportunities for meaningful contributions to financial performance. Join a well-established medium-sized business where your skills in management accounting will be valued and developed.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations and Legal Recovery Specialist in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broadbean Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broadbean Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Escalations and Legal Recovery Specialist in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broadbean Technology:Your cover letter is your chance to shine! Tell us why you want to work at Broadbean Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broadbean Technology!
How to prepare for a job interview at Broadbean Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
