At a Glance
- Tasks: Manage customer inquiries, schedule services, and maintain records in a fast-paced environment.
- Company: Join a dynamic B2B service provider in South Blackpool with a focus on efficiency.
- Benefits: Enjoy 28 days holiday, a comprehensive benefits package, and free car parking.
- Other info: Flexible working hours with opportunities for career progression in an inclusive workplace.
- Why this job: Be part of a growing team where your organisational skills make a real difference.
- Qualifications: Strong communication, IT skills, and a proactive approach to problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a highly specialised B2B company service and equipment provider in South Blackpool who are looking for a Service Administrator. This is a fast-growing company who prides itself on the speedy, efficient service they deliver.
Responsibilities/Daily Duties:
- Answering phone calls and emails from customers.
- Scheduling service visits, preventative maintenance, and emergency repairs.
- Coordinating engineers' diaries, routes, and appointments - If applicable.
- Raising and processing service orders and work requests.
- Preparing quotations for repairs, maintenance contracts, and replacement equipment.
- Creating invoices and processing payments.
- Maintaining customer records, service histories, and equipment databases.
- Ordering spare parts and tracking inventory.
- Liaising with suppliers regarding parts availability and deliveries.
- Monitoring maintenance contract renewals and contacting customers before expiry.
- Logging equipment faults and ensuring jobs are assigned promptly.
- Following up with customers after service visits to ensure satisfaction.
- Preparing service reports and administrative documentation.
- Maintaining compliance records, service certificates, and other required documentation.
- Managing filing systems and ensuring accurate record-keeping.
- Supporting warranty claims and manufacturer documentation.
- Coordinating equipment installations and de-installations with engineers and customers.
Skills Required:
- Excellent organisational and time-management skills.
- Strong customer service and communication skills.
- Good IT skills, including Microsoft Office, CRM, service management, and accounting software.
- Ability to prioritise multiple tasks and work under pressure.
- High attention to detail and accuracy.
- Strong teamwork and coordination skills.
- A proactive approach to problem-solving and supporting operational efficiency.
Hours of Work: 37.5 hours per week - Monday - Friday 8.30 - 17.00 hrs
Benefits:
- 28 days holidays plus bank holidays
- Comprehensive benefits package
- Company Pension
- Free Car Parking
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Service Administrator in Blackpool employer: Broadbean Technology
Join a dynamic and fast-growing B2B service provider in South Blackpool, where your role as a Service Administrator will be pivotal in delivering exceptional customer service. With a strong emphasis on employee growth, a comprehensive benefits package including 28 days of holiday, and a supportive work culture that values teamwork and inclusivity, this company offers a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Blackpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Broadbean Technology.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Broadbean Technology. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Administrator in Blackpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Broadbean Technology.
How to prepare for a job interview at Broadbean Technology
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Broadbean Technology's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Broadbean Technology offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
