At a Glance
- Tasks: Provide top-notch support to clients and troubleshoot software issues.
- Company: Join Veritone, a leader in AI solutions with a focus on human potential.
- Benefits: Enjoy hybrid remote work, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be a customer advocate and make a real difference in client experiences.
- Qualifications: Fluency in French and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post‑sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow‑up.
WHAT YOU'LL DO
- Function as a subject matter expert in our system’s functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root‑cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage inbound phone and e‑mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
WHAT YOU'LL NEED
- Fluency in French is required – this role involves specific technical vocabulary in French.
- Strong verbal and written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem‑solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time‑management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
ABOUT VERIONE
Veritone (NASDAQ: VERI) designs human‑centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone’s software and services empower individuals at the world’s largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone’s leading enterprise AI platform, aiWARE™ orchestrates an ever‑growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere.
Support Services Specialist (UK/Hybrid Remote) - French Speaking employer: Broadbean Technology Limited
Veritone is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With a focus on customer satisfaction, our hybrid remote role as a Support Services Specialist allows you to engage with clients while enjoying the flexibility of working from home, all within a supportive team environment that values your contributions and encourages continuous learning.
Contact Details:
Broadbean Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Specialist (UK/Hybrid Remote) - French Speaking
✨Tip Number 1
Get to know the company inside out! Research Veritone's products and services, especially how they relate to customer support. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since fluency is key for this role, brush up on your technical vocabulary and customer service phrases. You want to sound confident and professional when communicating with clients.
✨Tip Number 3
Prepare for common support scenarios. Think about how you would troubleshoot issues or handle difficult customer interactions. Having a few examples ready can really impress during interviews!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at Veritone.
We think you need these skills to ace Support Services Specialist (UK/Hybrid Remote) - French Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about providing top-notch support, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can explain technical solutions in a way that customers will understand.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with customer service and any relevant software knowledge, especially if you’ve worked with CRM or ticketing systems before.
Highlight Your Problem-Solving Mindset:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the right mindset for troubleshooting and resolving client issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Broadbean Technology Limited
✨Know Your Stuff
Make sure you understand the software and systems you'll be supporting. Familiarise yourself with common issues and solutions, as well as the technical vocabulary in French. This will help you demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, especially in French.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss specific instances where you've identified and resolved customer issues. Highlight your approach to troubleshooting and how you prioritise tasks, as this will show your ability to handle support cases effectively.
✨Emphasise Team Collaboration
This role involves working closely with other team members and upper levels of support. Share examples of how you've collaborated in the past, and express your willingness to work as part of a team to ensure customer satisfaction.
