At a Glance
- Tasks: Provide top-notch support to clients and troubleshoot software issues.
- Company: Join Veritone, a leader in human-centred AI solutions.
- Benefits: Enjoy hybrid remote work, competitive pay, and growth opportunities.
- Other info: Be part of a dynamic team focused on customer satisfaction and problem-solving.
- Why this job: Make a real difference by enhancing client experiences with innovative technology.
- Qualifications: Fluency in French and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post‑sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow‑up.
WHAT YOU'LL DO
- Function as a subject matter expert in our system’s functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root‑cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage inbound phone and e‑mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
WHAT YOU'LL NEED
- Fluency in French is required – this role involves specific technical vocabulary in French.
- Strong verbal and written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem‑solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time‑management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
ABOUT VERIONE
Veritone (NASDAQ: VERI) designs human‑centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone’s software and services empower individuals at the world’s largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone’s leading enterprise AI platform, aiWARE™ orchestrates an ever‑growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere.
Support Services Specialist (UK/Hybrid Remote) - French Speaking in London employer: Broadbean Technology Limited
Veritone is an exceptional employer that prioritises a customer-centric work culture, fostering collaboration and innovation among its team members. With a strong commitment to employee growth, Veritone offers extensive training opportunities and a supportive environment that encourages professional development. Located in the UK with hybrid remote options, employees benefit from a flexible work-life balance while contributing to cutting-edge AI solutions that empower clients across various industries.
Contact Details:
Broadbean Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Specialist (UK/Hybrid Remote) - French Speaking in London
✨Tip Number 1
Get to know the company inside out! Research Veritone's products and services, especially how they relate to customer support. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would resolve them. Being able to demonstrate your troubleshooting approach can really impress the interviewers.
✨Tip Number 3
Brush up on your French technical vocabulary! Since this role requires fluency in French, make sure you're comfortable discussing software issues and solutions in both languages. It’ll give you a real edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Support Services Specialist (UK/Hybrid Remote) - French Speaking in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Services Specialist role. Highlight your customer service experience and any relevant technical skills, especially your fluency in French. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, give examples of how you've effectively communicated with customers in the past. We love seeing clear, concise writing that reflects your ability to explain technical solutions in a customer-friendly way.
Demonstrate Problem-Solving Abilities:In your application, share specific instances where you've successfully resolved customer issues. We’re looking for a problem-solving mindset, so don’t hold back on showcasing your analytical skills and attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Broadbean Technology Limited
✨Know Your Stuff
Make sure you understand the software and systems you'll be supporting. Brush up on the technical vocabulary in French, as this role requires clear communication of solutions to clients. Familiarity with CRM and ticketing systems will also give you an edge.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving mindset and ability to advocate for customers. This will demonstrate your commitment to providing a positive client experience.
✨Practice Your Communication
Since strong verbal and written communication skills are crucial, practice explaining technical concepts in simple terms. You might even want to do a mock interview in French to get comfortable with the language and terminology you'll be using.
✨Be Organised and Ready to Prioritise
Think about how you manage your time and prioritise tasks. Be ready to discuss how you would handle multiple support cases at once, ensuring that service level agreements are met. Showing that you can stay organised under pressure will impress your interviewers.
