At a Glance
- Tasks: Provide exceptional customer service and resolve inquiries in a fast-paced call centre.
- Company: Join a supportive team dedicated to customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with room for personal development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: High school diploma and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
The customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us.
We are looking for warm, articulate, and positive team members to join our team.
- Job Duties
- Responsible for receiving, responding to, and resolving customer telephone‑inquiries in a high‑volume call center.
- Maintain departmental quality and productivity standards.
- Where appropriate, cross‑reference a variety of other products and services available for customers to consider.
- Engage in outbound calls to current customers to survey satisfaction with current products.
- Perform other work‑related duties, as assigned – including customer e‑mail and correspondence.
Qualifications
- High school diploma, general education degree, or equivalent.
- Knowledge of customer service principles and practices.
- Knowledge of relevant computer applications.
- Ability to type.
- Numeric, oral, and written language applications.
- Key Competencies
- Interpersonal skills.
- Communication skills – verbal and written.
- Listening skills.
- Problem analysis and problem‑solving.
- Attention to detail and accuracy.
- Data collection and ordering.
- Customer service orientation.
- Adaptability, initiative and stress tolerance.
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Multiple Customer Service Career Opportunities! t2 employer: Broadbean Middleware Test Company 2
Join a dynamic and supportive customer service team where your contributions are valued and recognised. We offer a vibrant work culture that prioritises employee growth, providing ample training and development opportunities to enhance your skills. Located in a thriving area, our company not only focuses on delivering exceptional service but also fosters a sense of community and teamwork among its members.
Contact Details:
Broadbean Middleware Test Company 2 Recruitment Team
