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- Tasks: Support and inspire the store team while delivering excellent customer service.
- Company: Join Dorothy House, a charity focused on end-of-life care with a vibrant retail environment.
- Benefits: Enjoy generous holidays, a bonus scheme, and industry-leading training opportunities.
- Why this job: Be part of a fun, community-driven team that makes a real impact while developing your skills.
- Qualifications: Strong Maths and English skills, retail experience, and a full UK driving license required.
- Other info: Part-time role with flexible hours, including regular weekend work.
Deputy Shop Manager Malmesbury (WEBREC1000348) Malmesbury, England
Salary: GBP11.5 – GBP11.5 per hour + Generous holidays, Pension, Bonus
Get ‘that-all-work-and-all-play’ feeling.
You love learning on the job don’t you? Every day is an opportunity to try something new and build upon your existing talent with a team who are as inspired as you are. Working hard, having fun, giving back to a great cause!
Join the Dorothy House Retail Revolution and we’ll provide you with education and training that evolves your skills, from day one. We’re looking for open-minded, empowered individuals like you, who can motivate our customers, donors and volunteer shop teams with unique shopping experiences, great customer service and beautiful product choices.
If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the ‘power into purchase’ and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!
DEPUTY SHOP MANAGER – MALMESBURY | £11.50 per hour
We are looking for someone to support and inspire the store team, with effective communication, management and planning.
- Be a customer champion, use innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
- To consistently deliver excellent shop floor front and back of house standards to be a destination store for our customers, donors and volunteers.
- To ensure efficient stock control and rotation of all stock.
- To ensure that all backstage areas are properly organised and operate efficiently maintaining adherence to health and safety guidelines/procedures at all times.
- To support with the training, motivation and management of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
- To actively recruit and encourage volunteering within your shop and maintain a volunteer rota to ensure shop trading at all published times.
- To identify and recommend areas of improvement.
- To deliver accurate and proper financial procedures, banking and administration as required by Dorothy House.
- To participate in education, training, development and appraisal and attend meetings as required.
HOURS OF WORK
This is a part time position. You will be contracted to work 7.5 hours per week, 1 Day out of 7. Due to the nature of this role regular weekend working is required.
ABOUT YOU
- Good standard of Maths and English
- Strong team worker with the ability to motivate a team
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
- Experience working in Retail or Charity Shop
- Experience within a management role
- Full UK driving licence with access to a vehicle
OUR BENEFITS
Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Bonus scheme – a yearly bonus for our retail staff
- Generous holiday allowance for all roles, increasing with length of service
- Fantastic refer a friend scheme
- Excellent industry leading training and development programmes with many career development opportunities
- Pension with Life Assurance
- Travel and parking – We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
- Cycle to work scheme
- Employee Counselling and Mindful Employer Charter – providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
- Simply Health – Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
If this sounds like your ideal job, then we’d love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
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Deputy Shop Manager Malmesbury employer: Broadbean ATS
Contact Detail:
Broadbean ATS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager Malmesbury
✨Tip Number 1
Familiarize yourself with the mission and values of Dorothy House. Understanding their commitment to end-of-life care will help you connect with the team and demonstrate your passion for the cause during the interview.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've motivated a team or improved customer service in previous roles. This will highlight your management skills and customer-focused attitude.
✨Tip Number 3
Be ready to discuss innovative ideas for enhancing the shopping experience in a charity shop setting. Think about how you can engage customers and volunteers alike, as this aligns with the role's focus on creating unique shopping experiences.
✨Tip Number 4
Prepare to talk about your organizational skills and how you manage stock control effectively. Providing examples of how you've maintained high standards in previous positions will demonstrate your capability to handle the responsibilities of this role.
We think you need these skills to ace Deputy Shop Manager Malmesbury
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deputy Shop Manager position. Understand the key responsibilities and required skills, such as effective communication, team motivation, and retail experience.
Tailor Your CV: Customize your CV to highlight relevant experience in retail or charity shop management. Emphasize your customer service skills, team leadership abilities, and any specific achievements that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the mission of Dorothy House. Mention how your values align with their goals and provide examples of how you can contribute to creating a unique shopping experience.
Highlight Your Community Engagement: Since the role emphasizes community involvement, include any past experiences where you've engaged with your local community. This could be through volunteering, organizing events, or supporting local initiatives.
How to prepare for a job interview at Broadbean ATS
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and charity work during the interview. Share specific examples of how you've contributed to a positive shopping experience in previous roles, as this aligns with the company's mission.
✨Demonstrate Team Leadership Skills
Highlight your experience in managing and motivating teams. Discuss how you’ve successfully trained volunteers or staff in the past, as this is crucial for the Deputy Shop Manager role.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations. Think of examples where you went above and beyond to assist customers, as excellent customer service is a key focus for the company.
✨Understand Stock Management
Familiarize yourself with stock control processes and be prepared to discuss your experience with inventory management. This will show that you understand the operational side of running a successful shop.
