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- Tasks: Lead a team to deliver top-notch repair and maintenance services across properties.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and comprehensive benefits.
- Why this job: Make a real difference in people's lives while ensuring high-quality service delivery.
- Qualifications: Experience in housing repairs, customer service, and team management is essential.
- Other info: Diversity is celebrated here; we encourage all backgrounds to apply!
The predicted salary is between 30000 - 40000 £ per year.
The Repair Works Manager leads and manages a multi-skilled Property Services workforce to deliver high-quality repair and maintenance services across designated properties and communal areas. The role ensures an excellent customer experience through effective ownership of repair activities, robust property surveying, and active performance management of both in-house teams and contractors. The postholder also provides technical expertise and support across the organisation, ensuring compliance, value for money and service delivery in line with legislative and policy requirements.
What Youll Be Doing:
- Managing an effective Responsive Repairs
- Carry out Property Surveying, Grounds Inspections and Technical Advice
- Conduct Performance Monitoring - Colleague on site management and Contractors
- Ensure Colleague Collaboration, Customer Focus and Communication
- Monitor Health Safety and Compliance
- Manage, lead and motivate a team of Operatives
What Were Looking For:
- Significant proven experience of working in the housing repair and maintenance sector.
- Have experience of providing a high level of customer service
- Experience of conducting surveys in housing - customer and empty homes properties.
- Have experience of managing and supervising a trades team
- Be able to compile technical reports, and to accurately specify maintenance and improvement works including schedule of rates and provide technical drawings and plans.
- Have knowledge of Health and Safety legislation, British Standards, Building Regulations, CDM Regulations, Decent Homes Standards, Awaabs Law, planning requirements and other regulations and codes of guidance affecting the maintenance function.
- Completion of a recognised apprenticeship or NVQ level 3 or equivalent is essential. However a HNC in Building studies and HHSRS are desirable.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension (matched up to 10% defined contribution scheme) and health and safety training.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment!
Repairs Working Supervisor in York employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Working Supervisor in York
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing repair and maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your previous work, especially any technical reports or surveys you've conducted. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to property services and customer service. This will boost your confidence and help you articulate your experience better.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at Broadacres. Plus, it shows you're proactive and keen to be part of our team!
We think you need these skills to ace Repairs Working Supervisor in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Working Supervisor role. Highlight your experience in managing teams and delivering high-quality repair services, as well as any relevant qualifications like your NVQ or HNC.
Showcase Your Customer Service Skills: We want to see how you’ve provided excellent customer service in your previous roles. Share specific examples that demonstrate your ability to handle customer queries and ensure satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Broadacres Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, British Standards, and all the regulations mentioned in the job description. Being able to discuss these confidently will show that you're not just familiar with the role but also committed to compliance and quality service.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed a repairs team or conducted property surveys. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Customer Service is Key
Since this role emphasises customer experience, think of instances where you've gone above and beyond for clients. Be ready to discuss how you ensure effective communication and collaboration within your team to enhance customer satisfaction.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or ongoing projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.