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- Tasks: Lead housing services, ensuring high standards and customer-focused solutions.
- Company: Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Competitive salary, generous leave, flexible working, and wellbeing support.
- Why this job: Make a real impact in housing while championing diversity and inclusion.
- Qualifications: Experience in housing management and strong leadership skills required.
- Other info: Join a dynamic team dedicated to improving rural communities.
The predicted salary is between 61286 - 61286 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Northallerton/Hybrid
Contract: Permanent Full time (37 hours per week)
Deadline for applications: 26th April 2026
Interviews: 5th May 2026
Are you an experienced housing leader ready to make a real difference? Do you believe great housing services start with putting customers first, empowering people and doing the right thing? Reporting to the Head of Customer Experience, you'll provide ambitious strategic and operational leadership across neighbourhood management, income collection, lettings, tenancy sustainment and community safety, shaping services that are fair, responsive and genuinely customer focused. This is a role for a leader with purpose. You'll champion high standards, accountability and continuous improvement, ensuring services are compliant, consistent and deliver real value for money. Leading a large, multidisciplinary team, you'll foster a culture of trust, collaboration and inclusion alongside working closely with partners to support sustainable tenancies, protect our most vulnerable customers and help our rural communities thrive.
What you'll be doing
- Lead the delivery of housing management services, including income collection, allocations, lettings, tenancy management and anti-social behaviour, ensuring consistently high standards across all tenures.
- Provide clear leadership and direction to a multi-disciplinary management team, setting expectations, monitoring performance and supporting colleagues to succeed.
- Ensure compliance with housing regulation, legislation and consumer standards, maintaining robust policies, procedures, data accuracy and assurance frameworks.
- Take strategic oversight of rent setting, arrears performance and income maximisation, working closely with Finance and other internal teams.
- Drive service improvement through performance management, data insight, quality assurance and customer feedback.
- Manage risk effectively, contributing to the corporate risk register and taking timely action to identify and mitigate emerging issues.
- Develop strong partnerships with local authorities, statutory agencies and community partners to support customers and strengthen service delivery.
- Contribute to organisational strategy, transformation and innovation, ensuring housing services align with the Corporate Plan and Customer Promise.
What we're looking for
- Significant experience at a senior or middle management level within housing services, leading multi-disciplinary teams.
- Strong knowledge of housing legislation, regulation and best practice, including tenancy management, income collection, allocations and ASB.
- Proven ability to manage performance, budgets and resources effectively, delivering value for money and continuous improvement.
- Confidence using data and insight to understand performance, manage risk and drive change.
- Excellent communication and interpersonal skills, with the ability to influence, build trust and work collaboratively with colleagues and partners.
- A customer focused mindset, with a genuine commitment to equality, inclusion and supporting vulnerable customers.
- A relevant professional qualification or degree, with evidence of continuous professional development (CIH membership desirable).
What We Offer
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension and holiday buying scheme.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
This role may suit applicants currently working as a Housing Manager, Senior Housing Manager, Head of Neighbourhoods, Tenancy Services Manager or in a comparable leadership role within housing, neighbourhood or community focused services.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment!
Housing Services Manager in York employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Broadacres and understand their values and mission. Think about how your experience aligns with their goals, especially around customer focus and community support.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven service improvements in your previous roles. Highlight your commitment to high standards and accountability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Broadacres.
We think you need these skills to ace Housing Services Manager in York
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading multi-disciplinary teams. We want to see how you've empowered others and driven performance in your previous roles.
Be Customer-Focused: Since this role is all about putting customers first, share specific examples of how you've improved customer outcomes in your past positions. We love seeing a genuine commitment to service!
Know Your Stuff: Demonstrate your knowledge of housing legislation and best practices. We’re looking for someone who can navigate the complexities of housing services with ease, so don’t hold back on your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Broadacres Housing Association
✨Know Your Stuff
Make sure you brush up on housing legislation, regulations, and best practices. Familiarise yourself with the key responsibilities of a Housing Services Manager, especially around tenancy management and income collection. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led multi-disciplinary teams in the past. Think about specific challenges you've faced and how you overcame them. Highlight your ability to foster a culture of trust and collaboration, as this is crucial for the role.
✨Customer Focus is Key
Be ready to discuss how you've put customers first in your previous roles. Share stories that demonstrate your commitment to equality and inclusion, especially when supporting vulnerable customers. This will resonate well with the interviewers who value customer-centric services.
✨Data-Driven Decision Making
Since the role involves using data to drive change, prepare to talk about how you've used data insights in your previous positions. Discuss how you've managed performance and risk effectively, and be ready to suggest ways you could apply this in the new role.