Housing Services Manager in Northallerton

Are you an experienced housing leader ready to make a real difference? Do you believe great housing services start with putting customers first, empowering people and doing the right thing? Reporting to the Head of Customer Experience, you'll provide ambitious strategic and operational leadership across neighbourhood management, income collection, lettings, tenancy sustainment and community safety, shaping services that are fair, responsive and genuinely customer focused. This is a role for a leader with purpose. You'll champion high standards, accountability and continuous improvement, ensuring services are compliant, consistent and deliver real value for money. Leading a large, multidisciplinary team, you'll foster a culture of trust, collaboration and inclusion alongside working closely with partners to support sustainable tenancies, protect our most vulnerable customers and help our rural communities thrive.

What you'll be doing

• Lead the delivery of housing management services, including income collection, allocations, lettings, tenancy management and anti-social behaviour, ensuring consistently high standards across all tenures.
• Provide clear leadership and direction to a multi-disciplinary management team, setting expectations, monitoring performance and supporting colleagues to succeed.
• Ensure compliance with housing regulation, legislation and consumer standards, maintaining robust policies, procedures, data accuracy and assurance frameworks.
• Take strategic oversight of rent setting, arrears performance and income maximisation, working closely with Finance and other internal teams.
• Drive service improvement through performance management, data insight, quality assurance and customer feedback.
• Manage risk effectively, contributing to the corporate risk register and taking timely action to identify and mitigate emerging issues.
• Develop strong partnerships with local authorities, statutory agencies and community partners to support customers and strengthen service delivery.
• Contribute to organisational strategy, transformation and innovation, ensuring housing services align with the Corporate Plan and Customer Promise.

What we're looking for

• Significant experience at a senior or middle management level within housing services, leading multi-disciplinary teams.
• Strong knowledge of housing legislation, regulation and best practice, including tenancy management, income collection, allocations and ASB.
• Proven ability to manage performance, budgets and resources effectively, delivering value for money and continuous improvement.
• Confidence using data and insight to understand performance, manage risk and drive change.
• Excellent communication and interpersonal skills, with the ability to influence, build trust and work collaboratively with colleagues and partners.
• A customer focused mindset, with a genuine commitment to equality, inclusion and supporting vulnerable customers.
• A relevant professional qualification or degree, with evidence of continuous professional development (CIH membership desirable).

What We Offer

• Competitive Salary: Alongside a generous annual leave package and flexible working options.
• Comprehensive Benefits: A range of benefits, including pension and holiday buying scheme.
• Agile Working: Enjoy flexible working arrangements.
• Support for You: Additional perks to support your wellbeing, including our EAP service.

This role may suit applicants currently working as a Housing Manager, Senior Housing Manager, Head of Neighbourhoods, Tenancy Services Manager or in a comparable leadership role within housing, neighbourhood or community focused services.

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment!