At a Glance
- Tasks: Lead housing services, ensuring high standards and customer-focused solutions.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and wellbeing support.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on communities and empower vulnerable customers.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced housing leader ready to make a real difference? Do you believe great housing services start with putting customers first, empowering people and doing the right thing? Reporting to the Head of Customer Experience, you will provide ambitious strategic and operational leadership across neighbourhood management, income collection, lettings, tenancy sustainment and community safety, shaping services that are fair, responsive and genuinely customer focused.
You will champion high standards, accountability and continuous improvement, ensuring services are compliant, consistent and deliver real value for money. Leading a large, multidisciplinary team, you will foster a culture of trust, collaboration and inclusion alongside working closely with partners to support sustainable tenancies, protect our most vulnerable customers and help our rural communities thrive.
As Housing Services Manager, you will:
- Lead the delivery of housing management services, including income collection, allocations, lettings, tenancy management and anti-social behaviour, ensuring consistently high standards across all tenures.
- Provide clear leadership and direction to a multi-disciplinary management team, setting expectations, monitoring performance and supporting colleagues to succeed.
- Ensure compliance with housing regulation, legislation and consumer standards, maintaining robust policies, procedures, data accuracy and assurance frameworks.
- Take strategic oversight of rent setting, arrears performance and income maximisation, working closely with Finance and other internal teams.
- Drive service improvement through performance management, data insight, quality assurance and customer feedback.
- Manage risk effectively, contributing to the corporate risk register and taking timely action to identify and mitigate emerging issues.
- Develop strong partnerships with local authorities, statutory agencies and community partners to support customers and strengthen service delivery.
- Contribute to organisational strategy, transformation and innovation, ensuring housing services align with the Corporate Plan and Customer Promise.
We are looking for an experienced housing professional who brings strong leadership, sound judgement and a commitment to excellent customer outcomes:
- Significant experience at a senior or middle management level within housing services, leading multi-disciplinary teams.
- Strong knowledge of housing legislation, regulation and best practice, including tenancy management, income collection, allocations and ASB.
- Proven ability to manage performance, budgets and resources effectively, delivering value for money and continuous improvement.
- Confidence using data and insight to understand performance, manage risk and drive change.
- A customer focused mindset, with a genuine commitment to equality, inclusion and supporting vulnerable customers.
- A relevant professional qualification or degree, with evidence of continuous professional development (CIH membership desirable).
Competitive Salary: Alongside a generous annual leave package and flexible working options.
- A range of benefits, including pension and holiday buying scheme.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
This role may suit applicants currently working as a Housing Manager, Senior Housing Manager, Head of Neighbourhoods, Tenancy Services Manager or in a comparable leadership role within housing, neighbourhood or community focused services.
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.
Housing Needs Service Manager in Northallerton employer: Broadacres Housing Association
At Broadacres, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Our commitment to flexible working arrangements, competitive salaries, and a range of benefits ensures that our team members can thrive both personally and professionally while making a meaningful impact in the community. Join us in Northallerton, where you will lead a dedicated team in delivering high-quality housing services that truly put customers first.
Contact Details:
Broadacres Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Needs Service Manager in Northallerton
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Broadacres Housing Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Broadacres Housing Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Broadacres Housing Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Broadacres Housing Association. Apply directly through us to stand out!
We think you need these skills to ace Housing Needs Service Manager in Northallerton
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Broadacres Housing Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Needs Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Broadacres Housing Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Broadacres Housing Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
