At a Glance
- Tasks: Oversee maintenance projects and ensure exceptional customer service in housing repairs.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in the community while developing your career in property services.
- Qualifications: Experience in contractor management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for an exciting challenge as a skilled and experienced Contracts Supervisor dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers? Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey.
The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
Role Purpose
As our Contracts Supervisor, you will manage and monitor contractors and subcontractors to ensure the successful completion of projects within budget and on schedule. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre to ensure an efficient service is provided. You will gather and review contractor performance data to offer proactive intelligence and help improve our services continuously.
What You'll Be Doing:
- Contractor and Subcontractor Management: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
- Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
- Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
- Programme Management: Conduct regular site inspections and provide progress reports to senior management.
- Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
- Accurate Record Keeping: Maintain accurate project documentation and record keeping.
Who We're Looking For:
Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.
- Experienced Professional: Demonstrable experience of leading the Contractual relationship with Contractors and Subcontractors within a construction/repairs environment. Experienced in using NatFed rates to apply to the contractual relationship. Excellent working knowledge of contractor tendering and management processes, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. Carry out stock condition surveys and collate data for programmed updates of components.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.
- Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension and health and safety training.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
Locations
Contract Supervisor in Northallerton, Yorkshire employer: broadacres housing association
Broadacres Housing Association is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With competitive salaries, flexible working options, and a commitment to diversity, employees are empowered to make a meaningful impact in the community while enjoying a collaborative culture that fosters innovation and continuous improvement.
Contact Details:
broadacres housing association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Supervisor in Northallerton, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Broadacres and understanding their values. Think about how your experience aligns with their mission of providing exceptional customer service. Be ready to share specific examples of how you've managed contractors and improved processes in your previous roles.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to discuss challenges you've faced in managing projects and how you overcame them. This will demonstrate your ability to think on your feet and adapt to changing situations, which is crucial for a Contract Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Broadacres team. So, get your application in early to avoid missing out!
We think you need these skills to ace Contract Supervisor in Northallerton, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing contractors and subcontractors. We want to see how your skills align with the role of Contract Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your capability in building positive relationships.
Highlight Your Organisational Skills:As a Contract Supervisor, you’ll need to juggle multiple projects. Make sure to mention any experience you have in managing competing priorities and how you keep everything organised. We love seeing examples of how you’ve successfully led teams or projects!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Broadacres!
How to prepare for a job interview at broadacres housing association
✨Know Your Stuff
Make sure you brush up on your knowledge of contractor management and the specific processes involved in housing operational repairs. Familiarise yourself with NatFed rates and how they apply to the role, as this will show your understanding of the financial aspects of contract supervision.
✨Showcase Your Communication Skills
As a Contract Supervisor, you'll need to liaise with various teams and customers. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or improving customer satisfaction. This will demonstrate your ability to maintain positive relationships.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and projects. Think of specific instances where your organisational skills led to successful project outcomes. This will highlight your capability to handle the demands of the role efficiently.
✨Problem-Solving Mindset
Prepare to talk about challenges you've faced in previous roles and how you approached solving them. Highlight your analytical skills and creative thinking, especially in relation to process improvements or innovative solutions in construction or repairs.
