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For Companies At a Glance
- Tasks: Support customers with financial guidance and manage income collection.
- Company: Join Broadacres, a supportive organisation focused on community welfare.
- Benefits: Enjoy agile working, competitive salary, and a positive work culture.
- Why this job: Make a real impact by helping others sustain their tenancies in a caring environment.
- Qualifications: Empathy and a passion for customer support are essential; experience in finance is a plus.
- Other info: This is a 12-month maternity cover position with full-time hours.
The predicted salary is between 28400 - 42600 £ per year.
Job Description
Income Officer 12 Months Maternity Cover
£35,437.23 per annum (Full Time 37 Hours per week)
Northallerton (Agile Working)
Closing Date for Applications: Sunday 27 July 2025
The Role
Are you able to offer an empathetic approach to income collection? Are you passionate about supporting customers with financial guidance to sustain their tenancies? If so, come join Broadacres to be pa…
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Income Officer employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the principles of income collection and financial guidance. Understanding the challenges tenants face can help you demonstrate empathy during interviews, which is crucial for this role.
✨Tip Number 2
Research Broadacres and their approach to customer support. Knowing their values and how they engage with customers will allow you to tailor your responses in interviews and show that you're a great fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully supported individuals in financial distress. Being able to share these stories will highlight your skills and passion for helping others.
✨Tip Number 4
Network with current or former employees of Broadacres if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Income Officer position. Tailor your application to highlight how your skills and experiences align with the empathetic approach and financial guidance needed for this role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in income collection or customer support. Use specific examples that demonstrate your ability to provide financial guidance and support to customers.
Write a Strong Cover Letter: In your cover letter, express your passion for helping customers sustain their tenancies. Highlight your empathetic approach and any relevant achievements in previous roles that showcase your suitability for the Income Officer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Broadacres Housing Association
✨Show Empathy
As an Income Officer, demonstrating empathy is crucial. Prepare examples of how you've supported customers in the past, especially in challenging financial situations. This will show your understanding of the role's requirements.
✨Understand Financial Guidance
Brush up on your knowledge of financial guidance and tenancy support. Be ready to discuss strategies you would use to help customers manage their finances effectively. This will highlight your passion for the role.
✨Research Broadacres
Familiarise yourself with Broadacres' mission and values. Understanding their approach to income collection and customer support will allow you to tailor your answers and demonstrate your alignment with their goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, particularly regarding customer support.
