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For Companies At a Glance
- Tasks: Support customers with financial guidance and manage income collection.
- Company: Join Broadacres, a supportive organisation dedicated to helping communities thrive.
- Benefits: Enjoy agile working, competitive salary, and a positive work culture.
- Why this job: Make a real impact by helping others while developing your skills in a caring environment.
- Qualifications: Empathy and a passion for customer support are essential; experience in finance is a plus.
- Other info: This is a 12-month maternity cover position with flexible working options.
The predicted salary is between 28400 - 49600 £ per year.
Income Officer
Income Officer 12 Months Maternity Cover
£35,437.23 per annum (Full Time 37 Hours per week)
Northallerton (Agile Working)
Closing Date for Applications: Sunday 27 July 2025
The Role
Are you able to offer an empathetic approach to income collection? Are you passionate about supporting customers with financial guidance to sustain their tenancies? If so, come join Broadacres to be pa…
Income Officer employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the principles of income collection and financial guidance. Understanding the challenges tenants face can help you demonstrate empathy during interviews, showing that you genuinely care about supporting customers.
✨Tip Number 2
Research Broadacres and their approach to income collection. Knowing their values and how they support their customers will allow you to tailor your conversations and show that you're a great fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully supported individuals in financial distress. This will help you illustrate your skills and approach to income collection during the interview.
✨Tip Number 4
Network with current or former employees of Broadacres if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Income Officer position. Tailor your application to highlight how your skills and experiences align with the empathetic approach and financial guidance needed for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting customers and your experience in income collection or financial guidance. Use specific examples to demonstrate your ability to empathise with customers and help them sustain their tenancies.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that relate to income collection, customer support, or financial advice. Be sure to include quantifiable achievements that illustrate your effectiveness in these areas.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Income Officer role.
How to prepare for a job interview at Broadacres Housing Association
✨Show Empathy
As an Income Officer, demonstrating empathy is crucial. Prepare examples of how you've supported customers in the past, especially in challenging financial situations. This will show your understanding of the role's requirements.
✨Know the Company
Research Broadacres and their approach to income collection. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate.
✨Prepare Financial Scenarios
Be ready to discuss various financial scenarios you might encounter in the role. Think about how you would handle different situations, such as late payments or financial difficulties, and be prepared to share your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their strategies for supporting tenants or how they measure success in income collection. This demonstrates your enthusiasm and engagement.
