At a Glance
- Tasks: Oversee maintenance projects and ensure exceptional customer service in housing repairs.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and comprehensive benefits.
- Other info: Inclusive employer welcoming diverse applicants; great opportunities for growth.
- Why this job: Make a real impact in the community while developing your career in property services.
- Qualifications: Experience in contractor management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for an exciting challenge as a skilled and experienced Contracts Supervisor dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers?
Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey. The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
Role Purpose
As our Contracts Supervisor, you will manage and monitor contractors and subcontractors to ensure the successful completion of projects within budget and on schedule. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre to ensure an efficient service is provided. You will gather and review contractor performance data to offer proactive intelligence and help improve our services continuously.
What You'll Be Doing:
- Contractor and Subcontractor Management: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
- Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
- Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
- Programme Management: Conduct regular site inspections and provide progress reports to senior management.
- Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
- Accurate Record Keeping: Maintain accurate project documentation and record keeping.
Who We're Looking For:
Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.
- Experienced Professional: Demonstrable experience of leading the Contractual relationship with Contractors and Subcontractors within a construction/repairs environment. Experienced in using NatFed rates to apply to the contractual relationship. Excellent working knowledge of contractor tendering and management processes, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. Carry out stock condition surveys and collate data for programmed updates of components.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.
- Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension and health and safety training.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
Contract Supervisor in Humber employer: broadacres housing association
Broadacres Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous annual leave and flexible working options. With a strong commitment to diversity and inclusion, the organisation fosters a collaborative work culture where employees are encouraged to innovate and improve services, making a meaningful impact in the communities of North Yorkshire. Join us at our Northallerton headquarters and be part of a team dedicated to delivering outstanding customer service in the housing sector.
Contact Details:
broadacres housing association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Supervisor in Humber
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Broadacres and understanding their values. Tailor your responses to show how your experience aligns with their mission of delivering exceptional customer service.
✨Tip Number 3
Practice your communication skills! As a Contract Supervisor, you'll need to convey information clearly. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Broadacres team.
We think you need these skills to ace Contract Supervisor in Humber
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing contractors and subcontractors. We want to see how your skills align with the role of Contract Supervisor, so don’t hold back!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your writing prowess. Share examples of how you've successfully liaised with customers or teams in the past – it’ll make you stand out!
Highlight Your Organisational Skills:As a Contract Supervisor, you'll need to juggle multiple projects. Use your application to showcase your organisational abilities and how you've managed competing priorities in previous roles. We love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at broadacres housing association
✨Know Your Contracts
Familiarise yourself with the specifics of contract management, especially in a housing context. Brush up on your knowledge of NatFed rates and how they apply to contractor relationships, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong verbal and written communication abilities. Think about times when you successfully liaised with contractors or customers to resolve issues, as this is crucial for delivering excellent customer service.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and projects. Share specific strategies or tools you use to stay organised, as this will reassure the interviewers of your ability to handle the demands of the role.
✨Problem-Solving Mindset
Think of instances where you've identified problems and implemented innovative solutions. Be prepared to discuss your approach to analysing issues and making sound decisions, as this is key for a Contract Supervisor.
