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- Tasks: Lead customer experience initiatives in housing and support services.
- Company: Join a dedicated team focused on high-quality housing and support services.
- Benefits: Make a real impact while enjoying a supportive work culture.
- Why this job: Shape exceptional customer experiences and lead a passionate team.
- Qualifications: Proven leadership in housing management and strong communication skills required.
- Other info: Apply by 19 September 2025; interviews start the following week.
Head of Customer Experience
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Are you passionate about customer experiences and delivering high-quality housing & support services?
We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.
Key Responsibilities:
Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service.
Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework.
Develop and implement tailored services to meet the diverse and changing needs of our customer base.
Lead a team focused on achieving equitable outcomes for every customer interaction.
What We\’re Looking For:
Proven leadership experience in housing management.
Strong understanding of the regulatory framework governing social housing.
Exceptional communication and interpersonal skills.
A commitment to providing high-quality, customer-focused services.
Join Us:
If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you!
To Apply:
Please submit your CV and a supporting statement outlining your suitability for the role.
CLOSING DATE: 5pm on 19 September 2025
INTERVIEWS: Week Commencing 29 September
We look forward to welcoming you to our team
Head of Customer Experience employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience
✨Tip Number 1
Familiarise yourself with the Regulator of Social Housing (RSH) regulatory framework. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and high standards in customer service.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully led teams in housing management. Be ready to discuss specific challenges you've faced and how you overcame them to improve customer experiences.
✨Tip Number 3
Research our current customer experience initiatives and think about how you can contribute to or enhance these efforts. Bringing fresh ideas to the table during your interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to developing tailored services for diverse customer needs. Highlight any past experiences where you've successfully implemented such strategies, as this aligns closely with the role's responsibilities.
We think you need these skills to ace Head of Customer Experience
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Customer Experience. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly outline your leadership experience in housing management and how it aligns with the role. Use specific examples to demonstrate your understanding of the regulatory framework and your commitment to customer-focused services.
Tailor Your CV: Ensure your CV highlights relevant experience and skills that match the job requirements. Focus on your achievements in previous roles, particularly those related to customer experience and team leadership.
Proofread Your Application: Before submitting, double-check your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Broadacres Housing Association
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in housing management. Highlight specific examples where you successfully led a team or project, focusing on the outcomes achieved and how they align with the responsibilities of the Head of Customer Experience.
✨Understand the Regulatory Framework
Familiarise yourself with the Regulator of Social Housing (RSH) regulatory framework. Be ready to explain how your knowledge of these regulations can help ensure compliance and improve customer service within the organisation.
✨Demonstrate Exceptional Communication Skills
Prepare to showcase your communication and interpersonal skills. Think of scenarios where you effectively resolved conflicts or improved customer satisfaction through clear communication, as this is crucial for the role.
✨Tailor Your Approach to Customer Needs
Discuss how you would develop and implement tailored services for diverse customer needs. Share any past experiences where you adapted services to meet changing demands, demonstrating your commitment to high-quality, customer-focused service.
