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For Companies At a Glance
- Tasks: Lead the delivery of exceptional customer experiences in housing and support services.
- Company: Join a dynamic organisation dedicated to high-quality housing and support.
- Benefits: Enjoy flexible working options and a range of corporate perks.
- Why this job: Make a real impact on customer satisfaction and community wellbeing.
- Qualifications: Experience in customer service leadership and a passion for improving lives.
- Other info: Opportunity to shape the future of customer experience in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Are you passionate about customer experiences and delivering high-quality housing & support services?
We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.
Key Responsibilities:
- Lead the neighbourhood management, income collection, anti-social behaviour, extr…
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Head of Customer Experience employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience, especially within the housing and support services sector. This knowledge will help you demonstrate your passion and understanding during interviews.
✨Tip Number 2
Network with professionals in the field of customer experience. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your leadership skills and ability to enhance customer satisfaction. Be ready to discuss how you've successfully managed teams and improved service delivery.
✨Tip Number 4
Research StudySmarter's approach to customer experience and think about how you can contribute to our goals. Tailoring your discussion points to align with our values will show your genuine interest in the position.
We think you need these skills to ace Head of Customer Experience
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Customer Experience position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Ensure your CV reflects your experience in customer service and management. Use specific examples that demonstrate your ability to lead teams and improve customer experiences, particularly in housing and support services.
Write a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences. Discuss how your previous roles have prepared you for this position and provide examples of successful initiatives you've led in similar environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Broadacres Housing Association
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for enhancing customer experiences. Share specific examples from your past roles where you successfully improved customer satisfaction or implemented innovative solutions.
✨Demonstrate Leadership Skills
As a Head of Customer Experience, you'll need strong leadership abilities. Prepare to discuss your experience in leading teams, managing conflicts, and driving change within an organisation.
✨Understand the Company’s Values
Research the company’s mission and values thoroughly. Be ready to explain how your personal values align with theirs and how you can contribute to their goals in housing and support services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in customer experience management and how you would address them effectively.
