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- Tasks: Lead a team to ensure smooth operations of facilities and reception services.
- Company: Join Broadacres Housing Association, dedicated to exceptional service in Northallerton.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences and fostering teamwork.
- Qualifications: Previous facilities management experience and strong communication skills are essential.
- Other info: Be part of a committed team focused on creating a welcoming atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced facilities professional looking for your next step? Do you have a passion for delivering exceptional service to stakeholders while managing a team to ensure the smooth operation of facilities and reception? If so, Broadacres Housing Association in Northallerton is looking for someone like you to be our Facilities Team Leader.
As the Facilities Team Leader, you will oversee the day-to-day operations of our facilities team, including reception services, ensuring that our customers and colleagues receive the highest level of customer service. You will lead a team of facilities colleagues to ensure that our office buildings and equipment are available and at their best for our internal and external customers.
Key responsibilities of the role include:
- Managing daily operations to ensure the efficient and effective delivery of facilities services, including reception.
- Supervising the facilities team to achieve operational excellence and provide exceptional customer service.
- Working with other departments to address facilities needs and support organisational goals.
- Developing and implementing processes to help deliver an effective and reliable service.
- Monitoring and evaluating the performance of facilities services and identifying opportunities for improvement.
To be successful in this role, you will have previous experience in facilities management and experience of managing a team. You will possess excellent communication and interpersonal skills, and a passion for delivering exceptional customer experience. In addition, you will have the ability to work collaboratively with stakeholders at all levels of the organisation.
Join us at Broadacres Housing Association and be part of a team that is committed to providing great services to our customers. Apply now to become our new Facilities Team Leader and help us create a positive and welcoming environment for all who interact with our organisation.
Facilities Team Leader employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Leader
✨Tip Number 1
Familiarise yourself with Broadacres Housing Association's values and mission. Understanding what drives the organisation will help you align your approach and demonstrate how your experience can contribute to their goals during any discussions.
✨Tip Number 2
Network with current or former employees of Broadacres Housing Association. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Facilities Team Leader role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your leadership skills and ability to deliver exceptional customer service. Being ready to discuss these scenarios will help you stand out during interviews.
✨Tip Number 4
Stay updated on the latest trends in facilities management. Showing that you are knowledgeable about current best practices and innovations in the field can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Facilities Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and team leadership. Use specific examples that demonstrate your ability to deliver exceptional customer service and manage daily operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your commitment to providing excellent service. Mention how your skills align with the key responsibilities of the Facilities Team Leader role at Broadacres Housing Association.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed a team or improved facilities services. Use metrics or outcomes to illustrate your success in these areas, as this will make your application stand out.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully collaborated with stakeholders in past positions. This could include resolving issues, implementing new processes, or enhancing customer experiences.
How to prepare for a job interview at Broadacres Housing Association
✨Showcase Your Leadership Skills
As a Facilities Team Leader, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Emphasise Customer Service Experience
Exceptional customer service is key in this role. Be ready to share experiences where you went above and beyond for customers or stakeholders. Discuss how you handle difficult situations and ensure satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Facilities management often involves addressing unexpected challenges. Prepare to discuss specific instances where you've identified problems and implemented effective solutions. This will show your proactive approach and ability to think on your feet.
✨Familiarise Yourself with the Organisation
Research Broadacres Housing Association and understand their values, mission, and recent developments. Being knowledgeable about the organisation will allow you to tailor your responses and demonstrate your genuine interest in contributing to their goals.
