Customer Engagement Officer

Customer Engagement Officer

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

£32,795.06 per annum

Northallerton / Agile

Permanent – 37 hours

Closing date extended: New Closing Date 20th August. Interviews will take place on Wednesday 27th August.

Make a Real Impact Through Customer Engagement

Are you driven by the idea of giving customers a meaningful voice? Do you thrive on building strong relationships and shaping services around real customer needs?

We\’re looking for a passionate Customer Engagement Officer to lead the way in how Broadacres connects with and listens to its customers.

What You\’ll Be Doing

Lead engagement initiatives that empower customers to influence and shape our services.

Collect and analyse feedback—both qualitative and quantitative—to inform service improvements.

Communicate outcomes clearly, showing customers how their input has made a difference.

Collaborate across teams, especially with Communications and Customer Complaints, to ensure consistent messaging and a seamless customer experience.

What We\’re Looking For

You will have experience in customer engagement, community development, or a similar role. Strong communication and interpersonal skills, with the ability to build trust and rapport. Analytical mindset with the ability to interpret data and present findings clearly.

A collaborative approach and a passion for delivering great customer outcomes.

If you want to know more about the Customer Engagement Officer role take a look at the attached Job Description or contact Tracy Hughes, Customer Engagement and Insight Manager at (url removed) or Angela Doran, HR Business Partner at (url removed)

What We Offer:

• Competitive Salary: Alongside a generous annual leave package and flexible working options.

• Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Option to purchase additional annual leave

• Agile Working: Enjoy flexible working arrangements.

• Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service.

Why Broadacres?

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country\’. We ensure our customers receive first-class service, making them proud to live in a Broadacres\’ home.

At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment