At a Glance
- Tasks: Lead customer engagement activities and analyse feedback to shape services.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy flexible working, extra leave for birthdays, and comprehensive wellbeing support.
- Other info: Apply early as interviews will be conducted on a rolling basis.
- Why this job: Make a real impact by giving customers a voice and improving their experience.
- Qualifications: Experience in customer engagement or community development with strong communication skills.
The predicted salary is between 24636 - 41954 £ per year.
Customer Engagement Officer 12 month maternity cover 37 hours per week £34,429.77 Northallerton Do you have a passion for engaging with customers and making sure their voices help shape services? Were looking for a Customer Engagement Officer to join our Customer Engagement and Insight team, helping customers comment on, influence and improve the services they receive from Broadacres. About the role In this role, youll lead the planning and delivery of customer engagement activities, from consultations and focus groups to forums, networks and community events. Youll collate and analyse feedback, turn customer voice into meaningful insight, and work with colleagues to make sure customers can see how their views have influenced Broadacres services, policies and priorities. Key Responsibilities Plan, organise and deliver a programme of customer engagement activities, including consultations, focus groups, forums, community action days and other events. Identify innovative and inclusive ways to involve more customers in service and policy development, including under-represented and harder-to-reach groups. Support customers to participate at the level they choose by providing guidance, training and practical support across the customer engagement framework. Work collaboratively with colleagues, residents and externa...
Customer Engagement Officer employer: broadacres housing association
Broadacres is an exceptional employer that prioritises meaningful customer engagement and values the voices of its community. With a competitive salary, generous leave policies, and flexible working arrangements, employees enjoy a supportive work culture that fosters collaboration and personal growth. Located in Northallerton, this not-for-profit housing association is dedicated to providing top-tier services while ensuring a rewarding and inclusive environment for all staff.
Contact Details:
broadacres housing association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer
✨Tip Number 1
Familiarise yourself with Broadacres' mission and values. Understanding their commitment to customer engagement will help you align your approach and demonstrate your passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Broadacres, especially those in customer engagement roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Prepare examples of how you've successfully engaged customers in previous roles. Be ready to discuss specific initiatives you've led or contributed to, as this will showcase your relevant experience and analytical mindset.
✨Tip Number 4
Stay updated on trends in customer engagement and community development. Being knowledgeable about current best practices will not only enhance your conversations but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Customer Engagement Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Engagement Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer engagement. Use specific examples from your past experiences to demonstrate your ability to lead engagement activities and analyse data effectively.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer engagement or community development. Focus on your communication skills and any analytical work you've done, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at broadacres housing association
✨Show Your Passion for Customer Engagement
Make sure to express your enthusiasm for customer engagement during the interview. Share specific examples of how you've successfully engaged with customers in the past and how it has positively impacted service delivery.
✨Demonstrate Analytical Skills
Prepare to discuss your experience with data analysis. Be ready to explain how you've gathered and interpreted both qualitative and quantitative data, and how you used those insights to influence decision-making or improve services.
✨Highlight Collaborative Experience
Since the role involves working closely with other teams, emphasise your ability to collaborate effectively. Share examples of past teamwork where you contributed to a project or initiative that required input from multiple stakeholders.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how customer feedback has led to changes in services. This will demonstrate your ability to convey important information effectively.
