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- Tasks: Lead customer engagement activities and analyse feedback to shape services.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy flexible working, extra leave for birthdays, and comprehensive wellbeing support.
- Why this job: Make a real impact by giving customers a voice and improving their experience.
- Qualifications: Experience in customer engagement or community development with strong communication skills.
- Other info: Apply early as interviews will be conducted on a rolling basis.
The predicted salary is between 24636 - 41954 £ per year.
Customer Engagement Officer Customer Engagement Officer £32,795.06 per annum Northallerton / Agile Permenant – 37 hours Closing date – 17 August 2025 About you Are you a passionate about proactive Customer Engagement? Do you want to have a pivotal role in being responsible for driving meaningful customer engagement, ensuring our customers have a strong voice in shaping the services we deliver? The role – What you\’ll be doing as a Customer Engagement Officer: Lead and coordinate customer engagement activities that enable customers to comment on, shape, and influence Broadacres\’ services. Gather and analyse both qualitative and quantitative data from engagement initiatives, sharing insights with relevant teams to support service development. Provide regular feedback to customers, clearly communicating how their input has influenced change. Work collaboratively with the Communications Officer and Customer Complaints Officers to ensure consistent messaging, continuous improvement, and an excellent customer experience. What We\’re Looking For You will have experience in customer engagement, community development, or a similar role. Strong communication and interpersonal skills, with the ability to build trust and rapport. Analytical mindset with the ability to interpret data and present findings clearly. A collaborative approach and a passion for delivering great customer outcomes. If you want to know more about the Customer Engagement Officer role take a look at the attached Job Description or contact Tracy Hughes, Customer Engagement and Insight Manager at (url removed) or Angela Doran, HR Business Partner at (url removed) What We Offer: • Competitive Salary: Alongside a generous annual leave package and flexible working options. • Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Option to purchase additional annual leave • Agile Working: Enjoy flexible working arrangements. • Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service. Why Broadacres? Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country\’. We ensure our customers receive first-class service, making them proud to live in a Broadacres\’ home. At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment
Customer Engagement Officer employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Officer
✨Tip Number 1
Familiarise yourself with Broadacres' mission and values. Understanding their commitment to customer engagement will help you align your approach and demonstrate your passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Broadacres, especially those in customer engagement roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Prepare examples of how you've successfully engaged customers in previous roles. Be ready to discuss specific initiatives you've led or contributed to, as this will showcase your relevant experience and analytical mindset.
✨Tip Number 4
Stay updated on trends in customer engagement and community development. Being knowledgeable about current best practices will not only enhance your conversations but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Customer Engagement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Engagement Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement. Use specific examples from your past experiences to demonstrate your ability to lead engagement activities and analyse data effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer engagement or community development. Focus on your communication skills and any analytical work you've done, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Broadacres Housing Association
✨Show Your Passion for Customer Engagement
Make sure to express your enthusiasm for customer engagement during the interview. Share specific examples of how you've successfully engaged with customers in the past and how it has positively impacted service delivery.
✨Demonstrate Analytical Skills
Prepare to discuss your experience with data analysis. Be ready to explain how you've gathered and interpreted both qualitative and quantitative data, and how you used those insights to influence decision-making or improve services.
✨Highlight Collaborative Experience
Since the role involves working closely with other teams, emphasise your ability to collaborate effectively. Share examples of past teamwork where you contributed to a project or initiative that required input from multiple stakeholders.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how customer feedback has led to changes in services. This will demonstrate your ability to convey important information effectively.
