At a Glance
- Tasks: Oversee maintenance projects and ensure exceptional customer service in housing repairs.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits.
- Other info: Inclusive employer welcoming diverse applicants; great opportunities for growth.
- Why this job: Make a real impact in the community while developing your career in property services.
- Qualifications: Experience in contract management and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Permanent Contract - 37 hours per week
Are you looking for an exciting challenge as a skilled and experienced Contracts Supervisor dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers?
Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey. The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
Role Purpose
As our Contracts Supervisor, you will manage and monitor contractors and subcontractors to ensure the successful completion of projects within budget and on schedule. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre to ensure an efficient service is provided. You will gather and review contractor performance data to offer proactive intelligence and help improve our services continuously.
What You'll Be Doing:
- Contractor and Subcontractor Management: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
- Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
- Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
- Programme Management: Conduct regular site inspections and provide progress reports to senior management.
- Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
- Accurate Record Keeping: Maintain accurate project documentation and record keeping.
Who We're Looking For:
Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.
- Experienced Professional: Demonstrable experience of leading the Contractual relationship with Contractors and Subcontractors within a construction/repairs environment. Experienced in using NatFed rates to apply to the contractual relationship. Excellent working knowledge of contractor tendering and management processes, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. Carry out stock condition surveys and collate data for programmed updates of components.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.
- Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension and health and safety training.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment.
Contract Supervisor employer: broadacres housing association
Broadacres Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous annual leave and flexible working options. With a strong commitment to diversity and inclusion, employees are encouraged to bring their unique perspectives to the table, fostering a collaborative work culture that values innovation and continuous improvement. Located in Northallerton, North Yorkshire, Broadacres provides a meaningful opportunity to make a positive impact on the community through the management of over 6,800 homes, ensuring a rewarding career for those passionate about social housing.
Contact Details:
broadacres housing association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Supervisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. You never know who might have a lead on a Contract Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Broadacres and understanding their values. Be ready to discuss how your experience aligns with their mission to provide exceptional customer service in housing operational repairs.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've successfully managed contractors or improved processes, as this will resonate well with the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Broadacres team.
We think you need these skills to ace Contract Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing contractors and subcontractors. We want to see how your skills align with the role of Contract Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your writing prowess. We love seeing clear, concise language that reflects your ability to engage with colleagues and customers alike.
Highlight Your Organisational Skills:As a Contract Supervisor, you'll need to juggle multiple projects. Use your application to illustrate how you've successfully managed competing priorities in the past. We’re keen to know how you keep everything on track!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands quickly. Plus, it shows us you’re serious about joining our team at Broadacres!
How to prepare for a job interview at broadacres housing association
✨Know Your Stuff
Make sure you brush up on your knowledge of contractor management and the specific processes involved in housing operational repairs. Familiarise yourself with NatFed rates and how they apply to the role, as this will show your understanding of the industry and impress the interviewers.
✨Showcase Your Communication Skills
As a Contract Supervisor, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed relationships with contractors, customers, and team members in the past. This will demonstrate your ability to maintain positive interactions and resolve issues.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage competing priorities and projects. Bring along examples of how you've implemented process improvements or cost-saving measures in previous roles. This will show that you're not just reactive but also proactive in your approach.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring innovative solutions to Broadacres.
