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- Tasks: Lead contractor performance and ensure high-quality, customer-focused services.
- Company: Join Broadacres Housing Association, a leading not-for-profit housing provider.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Why this job: Make a real difference in the community by ensuring safe, well-managed homes.
- Qualifications: Experience in housing maintenance and excellent customer service skills required.
- Other info: Inclusive employer welcoming diverse applicants; apply early to secure your chance!
Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
Full Time - 37 Hours Per Week
Role Purpose:
Are you able to lead and supervise contractor performance to deliver high-quality, customer-focused services? Can you work with external contractors to ensure compliance with legislation, internal processes, and best practice to maintain safe, well-managed homes?
Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey. The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
What You'll Be Doing:
- Contractor Monitoring, Evaluation and Communication: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
- Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
- Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
- Health, Safety and Compliance: Supervise contractors on site, and undertake HHSRS survey inspections.
- Programme Management: Conduct regular site inspections and provide progress reports to senior management.
- Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
- Accurate Record Keeping: Maintain accurate project documentation and record keeping.
What Success Looks Like:
- Monitoring & Reporting: Contractors are consistently monitored against standards, timelines, and compliance, with accurate reporting.
- Evaluation & Risk: Data-driven evaluations improve performance and mitigate risks; audits yield positive results.
- Communication: Clear, proactive communication ensures understanding of expectations; feedback is timely.
- Compliance & Safety: Legal, regulatory, and health & safety standards are rigorously maintained; culture of safety promoted.
- Delivery & Customer Focus: High-quality outcomes, contractual adherence, and customer experience remain central.
- Administration & Assets: Smooth contract administration with accurate data, timely payments, and robust performance monitoring; asset records and future plans are accurate.
Who We're Looking For:
Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.
Experience:
- Proven experience in housing repair/maintenance sector.
- High-level customer service delivery.
- Conducting property surveys (damp, condensation, stock condition).
- Managing maintenance contractors.
- Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.
Why Broadacres?
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.
At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
Contract Supervisor employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Supervisor
✨Tip Number 1
Get to know the company inside out! Research Broadacres Housing Association, their values, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. Plus, it shows you're proactive and really interested in the role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of a Contract Supervisor. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contract Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing repair and maintenance. We want to see how your skills align with the role of Contract Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since delivering excellent customer service is key for us, include examples of how you've gone above and beyond for customers in your previous roles. This will help us see your commitment to ensuring a seamless customer journey.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t wait too long – we’re keen to meet you!
How to prepare for a job interview at Broadacres Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repair and maintenance. Familiarise yourself with the key responsibilities of a Contract Supervisor, especially around contractor performance and compliance with safety regulations. Being able to discuss specific examples from your experience will show that you're the right fit for the role.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this position, prepare to share examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to contractor management and compliance. Practice articulating how you would handle issues like non-compliance or poor performance. This will demonstrate your problem-solving skills and ability to maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current projects, challenges they face in contractor management, or how they measure success in customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
