At a Glance
- Tasks: Oversee maintenance projects and ensure exceptional customer service.
- Company: Join Broadacres, a leading not-for-profit housing association.
- Benefits: Competitive salary, generous leave, flexible working, and health training.
- Other info: Inclusive employer welcoming diverse applicants for a dynamic work environment.
- Why this job: Make a real impact in the community while developing your career.
- Qualifications: Experience in contractor management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Permanent Contract - 37 hours per week
Are you looking for an exciting challenge as a skilled and experienced Contracts Supervisor dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers? Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey.
The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
Role Purpose
As our Contracts Supervisor, you will manage and monitor contractors and subcontractors to ensure the successful completion of projects within budget and on schedule. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre to ensure an efficient service is provided. You will gather and review contractor performance data to offer proactive intelligence and help improve our services continuously.
What You'll Be Doing:
- Contractor and Subcontractor Management: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
- Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
- Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
- Programme Management: Conduct regular site inspections and provide progress reports to senior management.
- Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
- Accurate Record Keeping: Maintain accurate project documentation and record keeping.
Who We're Looking For:
Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.
- Experienced Professional: Demonstrable experience of leading the Contractual relationship with Contractors and Subcontractors within a construction/repairs environment. Experienced in using NatFed rates to apply to the contractual relationship. Excellent working knowledge of contractor tendering and management processes, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. Carry out stock condition surveys and collate data for programmed updates of components.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.
- Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension and health and safety training.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
Contract Supervisor in Castle Hills employer: broadacres housing association
Broadacres Housing Association is an exceptional employer, offering a supportive and inclusive work environment where diversity is championed. With a focus on employee wellbeing, we provide competitive salaries, flexible working options, and comprehensive benefits, ensuring our team members thrive both personally and professionally. Located in Northallerton, North Yorkshire, our commitment to continuous improvement and customer satisfaction makes us a rewarding place to build a meaningful career in the housing sector.
Contact Details:
broadacres housing association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Supervisor in Castle Hills
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. You never know who might have a lead on a Contract Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Broadacres and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional customer service in housing operational repairs.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in contractor management or project delivery. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Broadacres team.
We think you need these skills to ace Contract Supervisor in Castle Hills
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing contractors and subcontractors. We want to see how your skills align with the role of Contract Supervisor, so don’t hold back!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:As a Contract Supervisor, you’ll need to juggle multiple projects. Make sure to showcase your organisational skills and any relevant experience managing competing priorities in your written application.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on our radar quickly!
How to prepare for a job interview at broadacres housing association
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contractual relationships and management processes relevant to the role. Brush up on your knowledge of NatFed rates and how they apply to project invoicing. This will show that you're not just familiar with the theory but can also apply it practically.
✨Demonstrate Your Customer Service Skills
Since delivering excellent customer experience is key for this role, prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you minimised disruptions or resolved issues effectively, as this will highlight your ability to ensure customer satisfaction.
✨Showcase Your Organisational Skills
As a Contract Supervisor, you'll need to juggle multiple projects and priorities. Be ready to discuss your organisational strategies and tools you use to keep everything on track. Consider sharing a time when your organisational skills led to a successful project outcome.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss challenges you've faced in previous roles, particularly in construction or repairs, and how you approached finding solutions. Highlight your analytical skills and any innovative improvements you've implemented in past projects.
