Property Maintenance Project Coordinator (Scheduler) Maternity Cover

Property Maintenance Project Coordinator (Scheduler) – Operational Repairs – 13 Months Maternity Cover £29,581.52 per annum (Full Time – 37 Hours per week) Northallerton (Agile Working) Closing Date for Applications: Monday 16th June 2025 Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers? Broadacres Housing Association is seeking a highly organised individual to join our Property Services team as a property maintenance scheduler to deliver exceptional customer service and ensure a seamless customer journey. You will be responsible for overseeing the careful planning and delivery of various maintenance projects at our properties throughout North Yorkshire and the surrounding areas. The Role As our property maintenance project coordinator you will work as part of the property service team in a a fast-paced working environment, responsible for the co-ordination of operational resources to ensure efficient, customer focussed, cost effective services. On a daily basis you will support the property services management team to achieve key performance indicators and objectives, in line with the Association’s policies and procedures. What You\’ll Be Doing: You will be responsible for operating the scheduling system and co-ordinate the work programming to ensure maximum efficiency and effective delivery of the Property Services operational teams, and adhere to critical Compliance Policies and time constraints There will be a requirement daily to communicate with customers and resolve complex customer enquiries in relation to all aspects of repairs and maintenance, focussing on providing great customer experience, and ensure the accurate capture of data and customer contacts in relevant systems, to ensure a clear audit trail. You will be responsible for operative diaries, taking decisions on the deployment of resource including handling over and under capacity and manage process exceptions such as changes to the repairs order requirements, work content, no access, follow-on works operative unavailability including all leave and planning for vehicle servicing and repairs. There will be a need to Interpret and analyse jobs to proactively ensure first time fix where possible. This would include ensuring that the team have the resources they need, that all foreseeable staff safety issues have been identified, and risk to the association is minimized. You will coordinate complex works and projects in accordance with technical briefs, co-ordinating and prioritising and working proactively with key internal and external customers, contractors and suppliers as required. Who We’re Looking For: Finding the right person is really important to us. If you feel you’re that person but don’t quite meet 100% of the criteria, we’d still like to hear from you. We’re an inclusive employer and believe in life without barriers. •Experienced Professional: Have experience in providing support for the operational teams including the materials management process, performing advance checks to ensure the repairs service is customer focussed and cost effective. •Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations. •Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams. •Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services. •Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. •Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements. What We Offer: •Competitive Salary: Alongside a generous annual leave package and flexible working options. •Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Buying Additional •Agile Working: Enjoy flexible working arrangements. •Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service. Why Broadacres? At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply. Our Organisation Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres’ home. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment! Finding the right person is really important to us. If you feel you’re that person but don’t quite meet 100% of the criteria, we’d still like to hear from you. We’re an inclusive employer and believe in life without barriers. #J-18808-Ljbffr