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- Tasks: Lead the facilities team and manage daily operations for exceptional service.
- Company: Join Broadacres Housing Association, dedicated to providing great services in Northallerton.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by creating a positive atmosphere for customers and colleagues.
- Qualifications: Previous facilities management experience and strong communication skills are essential.
- Other info: Be part of a committed team focused on excellence and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced facilities professional looking for your next step? Do you have a passion for delivering exceptional service to stakeholders while managing a team to ensure the smooth operation of facilities and reception? If so, Broadacres Housing Association in Northallerton is looking for someone like you to be our Facilities Team Leader.
As the Facilities Team Leader, you will oversee the day-to-day operations of our facilities team, including reception services, ensuring that our customers and colleagues receive the highest level of customer service. You will lead a team of facilities colleagues to ensure that our office buildings and equipment are available and at their best for our internal and external customers.
Key responsibilities of the role include:
- Managing daily operations to ensure the efficient and effective delivery of facilities services, including reception
- Supervising the facilities team to achieve operational excellence and provide exceptional customer service
- Work with other departments to address facilities needs and support organisational goals
- Developing and implementing processes to help deliver an effective and reliable service
- Monitoring and evaluating the performance of facilities services and identifying opportunities for improvement
To be successful in this role, you will have previous experience in facilities management and experience of managing a team. You will possess excellent communication and interpersonal skills, and a passion for delivering exceptional customer experience. In addition, you will have the ability to work collaboratively with stakeholders at all levels of the organisation.
Join us at Broadacres Housing Association and be part of a team that is committed to providing great services to our customers. Apply now to become our new Facilities Team Leader and help us create a positive and welcoming environment for all who interact with our organisation.
Facilities Team Leader employer: Broadacres Housing Association Limited
Contact Detail:
Broadacres Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Leader
✨Tip Number 1
Familiarise yourself with Broadacres Housing Association's values and mission. Understanding their commitment to exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples from your previous experience in facilities management that demonstrate your ability to lead a team and improve service delivery. This will showcase your hands-on expertise and problem-solving skills.
✨Tip Number 3
Network with current or former employees of Broadacres Housing Association on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application process.
✨Tip Number 4
Stay updated on the latest trends in facilities management and customer service. Being knowledgeable about industry best practices will not only impress during interviews but also show your commitment to continuous improvement.
We think you need these skills to ace Facilities Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and team leadership. Use specific examples that demonstrate your ability to deliver exceptional customer service and manage daily operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for facilities management and your commitment to providing excellent service. Mention how your skills align with the key responsibilities outlined in the job description, such as supervising a team and collaborating with other departments.
Highlight Relevant Experience: When detailing your previous roles, focus on your achievements in managing facilities and leading teams. Use metrics or specific outcomes to illustrate your success in improving service delivery and operational efficiency.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with stakeholders at all levels. This could include resolving conflicts, facilitating meetings, or implementing feedback from customers.
How to prepare for a job interview at Broadacres Housing Association Limited
✨Showcase Your Leadership Skills
As a Facilities Team Leader, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you've successfully motivated and guided teams in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional service, think of specific examples where you went above and beyond for customers or stakeholders. Highlight your commitment to customer satisfaction.
✨Prepare for Operational Questions
Expect questions about managing daily operations and improving service delivery. Be ready to share your strategies for ensuring efficiency and effectiveness in facilities management.
✨Emphasise Collaboration Skills
The job requires working with various departments. Prepare to discuss how you've successfully collaborated with other teams in the past to achieve common goals and address facilities needs.
