PCN Receptionist & Administrator in Reading

We are currently seeking capable, enthusiastic and committed PCN Team Receptionist/Administrators to join our close-knit, hardworking, and friendly teams at Broad Street Health Centre and Abbey Medical Centre. The role would involve working across two GP practices based in the same building in central Reading.

While prior experience with EMIS and the NHS is advantageous, it is not mandatory.

Job Overview: This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems. It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment.

Main duties of the job

• Admin Duties: Assisting with patient registrations, workflow, coding of hospital and professional correspondence, and other related tasks.
• Reception Duties: Managing patient appointments, e-Consultations, and assigning workloads to the appropriate clinician.
• Prescription Duties: Processing prescriptions requests through various systems, medication monitoring, workflow of documents and general administration.
• Telephone Duties: Handling phone inquiries and queries in accordance with established protocols.
• Problem Solving: Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant teams.
• Records Management: Organising and retrieving medical records, letters, and test results.
• Computer Usage: Updating patient information on the computer system.
• Premises Management: Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies.

Additional Responsibilities:

• Administrative and Professional Duties: Actively participating in practice team responsibilities and maintaining accurate records when requested.
• Meeting Participation: Attending practice meetings and training sessions as needed.
• Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data.

About Us: Reading Holybrook PCN is a group of GP surgeries consisting of Milman Road and Kennet Surgery, Broad Street Health Centre and Abbey Medical Centre. Broad Street Health Centre is a large GP practice dedicated to serving a diverse population of around 15,000 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, Physician Assistant, and our invaluable Reception and Admin team. Abbey Medical Centre is a small GP practice dedicated to serving a diverse population of around 2,500 patients in the same building as Broad Street Health Centre.

Person Specification

• Experience: Demonstrable Administrative and Reception experience, ability to work in a flexible way and respond to change, able to demonstrate advanced computer literacy / keyboard skills.
• Qualifications: Educated to GCSE level or equivalent, NVQ Level 3 in Business Administration.
• Additional: Excellent communication skills, written and verbal; ability to communicate sensitive information; accuracy and attention to detail; excellent time management skills, ability to prioritise, delegate and work to tight deadlines in a fast-paced environment; proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree; high degree of flexibility in an ever-changing environment; self-motivator; exemplary standards of personal conduct and behaviour to ensure personal credibility; able to work independently as well as part of a team and able to take positive action without immediate line managers supervision.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.