At a Glance
- Tasks: Welcome guests, scan tickets, and guide patrons to their seats in a vibrant theatre.
- Company: Join Brixton House, a dynamic cultural hub celebrating creativity and community.
- Benefits: Earn £13.85 per hour, rising to £14.80, with flexible hours and a fun work environment.
- Other info: Opportunities for personal growth and to engage with diverse communities.
- Why this job: Be part of an inclusive team that enriches lives through the power of the arts.
- Qualifications: Great communication skills, customer service experience, and a passion for theatre.
The predicted salary is between 13 - 14 £ per hour.
Brixton House is looking for Ushers to join our Team.
Reports to: Venue Duty Manager
Contract terms: Casual Worker Agreement
Salary: £13.85 hourly rate, rising to £14.80 from April 2026
Hours: As required. Minimum 4-hour call.
References: All offers of employment are subject to the receipt of satisfactory references.
Background: Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts. Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture.
Our commitment to building a strong connection with our community is reflected in our core values:
- Always be welcoming to our international community
- Be radical and progressive in our thinking and activities
- Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton
- Most importantly, always celebrate our unique identity and growing accomplishments
Purpose of the role: Ushers are responsible for welcoming guests as they arrive, verifying and scanning tickets, and guiding patrons to their correct seats. They help maintain order in the auditorium, assist audience members with accessibility needs, and answer questions about the venue or performance. During the show, ushers monitor the house to ensure safety and handle any disturbances discreetly. They may also distribute programmes, manage latecomers, and assist with emergency evacuations.
Key Responsibilities:
- To act as a welcoming presence to all theatre audiences
- To scan audience tickets as they enter theatre spaces
- To confidently and clearly help seat audiences in both reserved and unreserved seating set ups
- To carry out pre-show checks, ensuring seating is safe and secure
- To monitor and report on audience behaviour
- To discreetly put a stop to any disturbances during a performance
- To manage the entry of latecomers
- To execute individual procedures for each show
- To assist in the event of an evacuation
- To make relevant announcements to theatre audiences
- To communicate with the Venue Duty Manager and Front of House Team members
- To collaborate with the bar team to keep the front of house areas (including toilets) clean and presentable
- To clear the theatre spaces of any rubbish after performances
- To assist patrons with access needs
- To usher both shows and events where required
- To answer general enquiries and recommend upcoming shows/events when appropriate
- To occasionally help with the set up/pack down of events using best manual handling practices
- To carry out any other tasks as reasonably requested
Person Specification:
- Commitment to high levels of customer service
- Good communicator, able to offer a consistently high standard of customer care
- Enthusiastic team worker with excellent interpersonal skills
- Ability to use your initiative and prioritise tasks
- Ability to work well under pressure
- Basic knowledge of health and safety issues
- The ability to work evenings and weekends
- Friendly & warm personality
- Keen interest in Theatre
- Experience of working in theatre
- Fire Marshall trained
- Experience of working with Box Office Systems (Spektrix)
Brixton House is committed to actively celebrating the wealth of diversity in our society on our staff team. We are actively engaged in representation, inclusion, and anti-racism planning. Our organisation is pursuing evolving structures to promote more collaboration and an inclusive venue, attracting a proudly diverse pool of talented people from the global majority. We value enriching our artists, community and workforce with multiple perspectives and therefore encourage applicants from all intersections of our society. We value the equality of opportunity and will be inspired by applicants from candidates currently underrepresented across the arts workforce, particularly anyone who understands the experiences of discrimination or racism. We strive to treat all job applications equally, and we may use positive action, in cases where candidates are equally qualified.
Basic Terms & Conditions:
Place of work will primarily be Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL. The standard working days are Monday to Sunday, including out of social hours shifts.
Interviews: We will contact you for your availability.
Ushers employer: Brixton House
Brixton House is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and community engagement are at the heart of everything we do. As a Bartender, you will not only enjoy competitive pay but also have the opportunity to grow within a dynamic environment that values your contributions and encourages personal development. Join us in making a meaningful impact while working in a lively cultural hub in London, where every voice is celebrated and every day brings new experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Ushers
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Brixton House and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Brixton House that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Brixton House.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Brixton House get a sense of who you are beyond your experience!
How to prepare for a job interview at Brixton House
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Brixton House and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
